Christy Peretz
Phoenix,AZ
Summary
Dynamic project leader with extensive experience at Swift Transportation, driving cross-functional collaboration and process improvement. Proven track record in project management and employee coaching, successfully enhancing team productivity and stakeholder relationships. Expert in developing strategic roadmaps and scorecards to optimize performance and achieve key business objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Corporate Projects
Swift Transportation
Phoenix, AZ
08.2020 - Current
- Structured a procedure to coordinate project needs and timelines according to priorities.
- Created a comprehensive roadmap and established reporting standards.
- Developed standard scorecards to track team productivity.
- Generated executive scorecards to monitor sponsored projects for KPI and ROI assessment.
- Facilitated collaboration between teams by encouraging open communication channels.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting stakeholder relationships.
- Developed an IT-compliant system for auditing purposes that supports project requests from initial discussion through to completion.
IT Project Leader
Swift Transportation
Phoenix, AZ
07.2018 - 07.2020
- Collaborated with project sponsors from Knight and Swift to create tailored project plans.
- Drafted detailed FRED documents collaboratively with stakeholders to outline project requirements.
- Implemented a training system for the development department to enhance Kofax RPA skillsets.
Customer Service Project Manager
Swift Transportation
Phoenix, AZ
08.2016 - 07.2018
- Collaborated with IT on the commitment database, autobooking enhancement, order booking guidance, and several feature enhancements.
- Conducted weekly training sessions using process documentation guides for new project implementation.
Customer Service Training Leader
Swift Transportation
Phoenix, AZ
08.2014 - 07.2016
- Developed comprehensive customer service training manual.
- Facilitated in-person and remote orientation for new employees across main locations.
- Assisted in facilitating the management trainee program.
Customer Service - Team Leader
Swift Transportation
Phoenix, AZ
07.2007 - 06.2014
- Led team of 30+ employees for a variety of regional and national accounts.
- Worked with IT to create programs including: Auto scheduling, autobook lane detail enhancement, Early delivery warning system, RPA scheduling robots
Education
High School Diploma -
Analy
Sebastopol, CASkills
- Project management
- Effective project requirement documentation
- Employee coaching and mentoring
- Managing unexpected obstacles
- Cross-functional collaboration
- Customer relationship management
- Process improvement
- Team leadership
- Stakeholder engagement
Certification
- Certified Associate in Project Management (CAPM)
- Project Management Professional (PMP)
- Certified Agile Leader
- Certified Scrum Product Owner
Timeline
Director of Corporate Projects
Swift Transportation
08.2020 - Current
IT Project Leader
Swift Transportation
07.2018 - 07.2020
Customer Service Project Manager
Swift Transportation
08.2016 - 07.2018
Customer Service Training Leader
Swift Transportation
08.2014 - 07.2016
Customer Service - Team Leader
Swift Transportation
07.2007 - 06.2014
High School Diploma -
Analy
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