Summary
Overview
Work History
Education
Skills
Timeline
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Christy Perkins

Prospect ,TN

Summary

Dynamic sales professional with a proven track record at Tractor Supply Company, excelling in customer engagement and effective team collaboration. Recognized for boosting customer satisfaction and consistently achieving sales targets through strong interpersonal skills and analytical problem-solving. Committed to delivering exceptional service and fostering lasting relationships.

Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

24
24
years of professional experience

Work History

Sales Associate

Tractor Supply Company
05.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Collaborated with team members to achieve monthly sales targets.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Paint Department Manager

Ace Hardware
01.2009 - 05.2019
  • Spearheaded the implementation of new paint-mixing technology, improving accuracy and efficiency in paint production processes.
  • Provided exceptional customer service, including in-depth product knowledge and technical support for painting projects, resulting in repeat business and a loyal customer base.
  • Boosted sales revenue by creating eye-catching promotional displays showcasing popular paint products and color trends.
  • Established a reputation for expert product knowledge among staff members, becoming the go-to resource for complex inquiries or challenges.
  • Increased foot traffic in the paint department by hosting informative workshops on various painting techniques and applications.
  • Developed strong relationships with vendors, resulting in better pricing and delivery schedules for paint products.
  • Played an integral role in hiring decisions within the department, contributing valuable input on candidate qualifications during interviews.
  • Resolved customer complaints professionally, fostering loyalty through exceptional service recovery efforts.
  • Cultivated a positive team culture through open communication channels and regular recognition of individual achievements.
  • Implemented effective employee training programs to ensure staff maintained up-to-date knowledge of industry trends and best practices.
  • Maintained a clean, organized work environment, ensuring compliance with safety regulations and company policies.
  • Managed budgetary requirements for the paint department, carefully monitoring expenses to maintain profitability targets.
  • Directed daily operations of the paint department, optimizing workflow and resource allocation.
  • Consistently met or exceeded monthly sales quotas by motivating staff through goal-setting exercises and incentive programs.

Sales Associate

Adirondack Store
09.2001 - 01.2009
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

Associate of Arts - Baking And Pastry

Culinary Institute of America
Hyde Park, NY
09-1992

Skills

  • Customer engagement
  • Effective team collaboration
  • Effective time management
  • Effective troubleshooting skills
  • Effective communication skills
  • Strong ability to manage multiple tasks
  • Analytical problem-solving
  • Strong interpersonal skills
  • Consistently reliable
  • Results-driven

Timeline

Sales Associate

Tractor Supply Company
05.2019 - Current

Paint Department Manager

Ace Hardware
01.2009 - 05.2019

Sales Associate

Adirondack Store
09.2001 - 01.2009

Associate of Arts - Baking And Pastry

Culinary Institute of America

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