Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant

Christy Pfau

Mapleton,ND

Summary

Dynamic leader with a proven track record at Burger King, enhancing district growth and fostering team cohesion. Expert in multi-unit management and budget oversight, I excel in strategic planning and problem-solving, achieving significant revenue increases. Skilled in building relationships and motivating teams, my approach has consistently driven success and operational excellence.

Overview

25
25
years of professional experience

Work History

District Manager

Burger King
11.2019 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Streamlined operations and reduced costs by negotiating better contracts with suppliers.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Led adoption of new technology platforms to streamline reporting and inventory management.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

General Manager

Burger King
12.2010 - 11.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.

Assistance Manager

Burger King
04.2001 - 12.2010
  • Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Cashier

Ace Hardware
12.1999 - 12.2001
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Shift Supervisor

Burger King
02.2000 - 04.2001
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

Rancho Verde High-school
Moreno Valley, CA
06.1998

Skills

  • Leadership skills
  • Training and coaching
  • Sales management
  • Multi-unit management
  • Staffing oversight
  • Profit and revenue-generating strategies
  • Sales plan implementation
  • Communication Skills
  • Problem-solving aptitude
  • Adaptability
  • Time management abilities
  • Customer Relationship Management
  • Team building
  • Team motivation
  • Reliability
  • Multitasking Abilities
  • Problem-solving abilities
  • Rapport and relationship building
  • Budget Management
  • Team Leadership
  • District growth management

Accomplishments

ServSafe certification

Servsafe proctor

Timeline

District Manager

Burger King
11.2019 - Current

General Manager

Burger King
12.2010 - 11.2019

Assistance Manager

Burger King
04.2001 - 12.2010

Shift Supervisor

Burger King
02.2000 - 04.2001

Cashier

Ace Hardware
12.1999 - 12.2001

Rancho Verde High-school

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Christy Pfau