Christy Pitard
Minden
Summary
Accomplished licensed practical nurse with two decades of experience in psychiatric management, administration, case management, and sales across various healthcare sectors. Committed to upholding the highest standards of excellence, best practices, and superior customer service for every patient encountered. Recognized as a strong patient advocate and collaborator with exceptional communication skills. Leveraging background in nursing to drive organic growth and expand market share through market research, strategic partnerships, and data-driven decision-making. Seasoned sales leader with a remarkable 58% growth in current home health sales census in the last quarter.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Transition Coordinator
Amedisys Home Health
09.2024 - Current
- Enhanced patient care by developing comprehensive care transition plans and collaborating with multidisciplinary teams.
- Implemented necessary actions using clinical proficiency to facilitate successful patient transitions with optimal health results.
- Identified opportunities for improvement in current practices, proposing data-driven solutions to enhance overall performance.
- Expanded referral network to support patient needs post-discharge.
Marketing Representative
National Home Care
01.2023 - Current
- Maintaining relationships with referral sources and building new relationships with potential referral sources. Helping our sister offices with referral sources and mentoring other marketing representatives. Assist in the development and/ or modification of marketing/ sales call plans weekly, monthly and quarterly. Coordinate in services and market nursing and therapy programs. Utilizing Trella data to develop marketing plans and effective sales calls. Working directly with clinical manager to develop new programs/ strategies to meet the needs of community and referral sources. Motivating staff, cultivating positive work culture, and encouragement of clinical/ nonclinical staff in marketing involvement.
Clinical Navigator
Post Acute Medical
09.2022 - 01.2023
- Cultivate referral relationships, managing assigned territory, and completing patient assessments. Makes sales contacts as well as analysis of referral and admission data from assigned territory. Works collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion. Providing feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction. Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.
Community Liaison
Louisiana Behavioral Health
07.2021 - 09.2022
- Maintaining relationships with referral sources and building new relationships with potential referral sources. Maintaining census according to budget. Communicating with partner agencies and other local government agencies in building and maintaining strategic relations. Prescreen patients for inpatient and outpatient programs. Assess referrals to determine if they meet admission criteria and identify level of care. Assist in the development and/ or modification of marketing plans. Coordinate in services and market educational programs. Monitor referrals and admissions to plan an appropriate strategy to maximize referral potential.
Clinical Liaison
Garden Court/ Heritage Manor Bossier
03.2020 - 07.2021
- Maintaining relationships with referral sources and building new relationships with potential referral sources. Community involvement with CHEN and CMSA as well as healthfairs. Maintaining census according to budget. Getting all admission paperwork completed by families. Completing PASRR and locets. Reviewing all referrals and determining acceptance. Reviewing all medication cost. Cost/ risk analysis of all referrals. Following up on patients in the hospital. Running all insurance verifications. Room readiness and ensuring we have all equipment to care for the patient. Ensure floor nurses get my report for incoming admits.
Admissions Marketing Coordinator
Heritage Manor South/ Town and Country
12.2019 - 03.2020
- Maintaining relationships with referral sources and building new relationships with potential referral sources. Maintaining census according to budget. Getting all admission paperwork completed by families. Completing PASRR and locets. Completing continued stay request. Reviewing all referrals and determining acceptance. Reviewing all medication cost. Cost/ risk analysis of all referrals. Following up on patients in the hospital. Running all insurance verifications. Getting all insurance verifications.
Lead MDS Coordinator
Alpine Nursing Home
07.2019 - 08.2019
- Ensuring all MDS (Medicare and Medicaid) are complete, Assisting and completing High Risk, Assisting with Myers and Stauffer, Assisting with state is in building and answering all questions, Advising DON of any errors of the nursing Department regarding documentation, medications and any other errors, Updating risk assessments, Updating the 672, 802, Making sure the building is operating properly, Working closely with DON, Completing Form locators, All billing related to PPS, MCR B, Managed and MCD managed, PPS and MCD schedules, ensuring the building is receiving highest reimbursement, Consolidated Billing, Assessment of all new residents, Cost vs. Risk for admits, Reviewing all QM reports ensuring accurate, Reviewing MDS for accuracy, Auditing reports - CMS, AHT
Case Manager
Heritage Manor West
07.2016 - 07.2019
- Ensuring all MDS (Medicare and Medicaid) are complete, Assisting and completing High Risk, Assisting with Myers and Stauffer, Assisting with state is in building and answering all questions, Advising DON of any errors of the nursing Department regarding documentation, medications and any other errors, Updating risk assessments, Updating the 672, 802, Making sure the building is operating properly, Working closely with DON, Completing Form locators, All billing related to PPS, MCR B, Managed and MCD managed, PPS and MCD schedules, ensuring the building is receiving highest reimbursement, Consolidated Billing, Assessment of all new residents, Cost vs. Risk for admits, Reviewing all QM reports ensuring accurate, Reviewing MDS for accuracy, Auditing reports - CMS, AHT MDS Coordinator
IOP Program Director
Nurse Allegiance Health Management- Ruston IOP
01.2006 - 12.2014
- Manager over all operation of the program, ensuring program runs according to state and Medicare standards of operations, working with psychogenic and dual diagnosis in elderly patients, all new admission assessments, marketing, market analysis, budgeting according to staffing matrix, insurance verifications, in-services for all employee's, ordering supplies, head over transportation and CNA's, hiring drivers and CNA's, employee scheduling, completing all paperwork necessary for all patients, assisting MD with all patient needs, referring to inpatient facility as needed, assisting MD with patient needs, mediator of all needs of facilities, nursing homes, MD's and family members, assist patients with all medical needs, MD/NP schedule, chart audits, patient census, making sure employee files are up to date, drug testing all employees, TB and Hep B shots,Medical records, review of charts and notifications of deficiencies, quality assurance, utilization review, Ensure program up to date for JCAHO
Education
LPN - NURSING
Northwest Technical College
Ruston, LA02.2014
Skills
- Marketing
- Sales
- Business development
- Budgeting
- Customer service
- Quality assurance
- Hospital experience
- Nursing
- MDS
- Program Development
- Case Management
- Market Analysis
- Risk Analysis
- Organizational skills
- Analysis skills
- Communication skills
- Leadership
- Research
- Mentoring
- Financial auditing
- Time management
- Talent acquisition
- Interviewing
- MDS Coordinator- RAC-CT- 2016-2020 expired (10 years)
- Marketing/Admissions/ Business Development (9 years)
- Home & community care
- Home health
- Medical records
- Management
- Geriatrics
- Skilled nursing facility
- Long term care
- Medicare
- ICD-9
- Care plans
- ICD-10
- DRG
- Patient care
- Microsoft Excel
- Computer skills
Certification
LPN
Accomplishments
Closed on several prefered provider relationships
Timeline
Care Transition Coordinator
Amedisys Home Health
09.2024 - Current
Marketing Representative
National Home Care
01.2023 - Current
Clinical Navigator
Post Acute Medical
09.2022 - 01.2023
Community Liaison
Louisiana Behavioral Health
07.2021 - 09.2022
Clinical Liaison
Garden Court/ Heritage Manor Bossier
03.2020 - 07.2021
Admissions Marketing Coordinator
Heritage Manor South/ Town and Country
12.2019 - 03.2020
Lead MDS Coordinator
Alpine Nursing Home
07.2019 - 08.2019
Case Manager
Heritage Manor West
07.2016 - 07.2019
IOP Program Director
Nurse Allegiance Health Management- Ruston IOP
01.2006 - 12.2014
LPN - NURSING
Northwest Technical College
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