Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Poertner

Wentzville,MO

Summary

Dynamic Revenue Cycle Specialist with extensive experience, adept at optimizing claims processing and enhancing revenue cycle management. Proven track record in mentoring teams and implementing efficient workflows, ensuring compliance and maximizing profit. Strong analytical problem-solving skills combined with effective communication creating strong relationships with clients, customers and teammates.


Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. In depth knowledge of various software applications including all Microsoft applications used daily for efficiency, as well as many EMR/Billing platforms.

Overview

27
27
years of professional experience

Work History

Revenue Cycle Specialist

Axes Physical Therapy, LLC
03.2021 - Current
  • Senior Billing Specialist for 21 physical therapy clinics managing their complete revenue cycle.
  • Constant communication with all insurance companies, contracted and non-contracted, including all commercial plans, workers compensation, Veteran Affairs, Medicare/replacement plans, Medicaid/replacement plans to monitor claim status and proper payment, within a 30 day cycle, for maximum profit.
  • Mentored and trained team members on current EMR system in handling complex revenue cycle challenges
  • Played key role in transition to new billing system, ensuring smooth conversion with minimal disruption to operations.
  • Tracking of claims to ensure all are paid according to contract if one exists and assign tasks to various team members in the case of discrepancies.
  • Collaborated with clinical staff to ensure accurate coding and billing practices
  • Audit and document claim trends, issues and denials to maximize profit.
  • Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
  • Streamlined and documented the revenue cycle process for improved efficiency and faster payment collection.

Medical Billing Specialist

Healthcare Billing of St. Charles
04.2017 - 03.2021
  • Account Manager/Liaison for Practice Administrator and Business Office Manager, and their personnel for 2 Ambulatory Surgical Center groups and Orthopedic practice to create and document policies and procedures for proper billing to maximize profit and minimize denials.
  • Account Manager for various vendors dealing with surgical implants and Durable Medical Equipment, documenting solutions to maximize payment and avoid denials.
  • Processed and submitted medical claims using advanced billing software, ensuring compliance with industry regulations.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Reviewed and corrected billing discrepancies to enhance accuracy and minimize claim denials.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
  • Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
  • Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.

Medical Billing Representative

Gateway Billing Services
11.2014 - 04.2017
  • Fundamental part of the medical billing team to support a continually growing orthopedic practice, ambulatory surgical center and all associated facilities.
  • Processed medical claims accurately to ensure timely reimbursement.
  • Communicated with insurance companies to resolve billing discrepancies.
  • Implemented improvements in billing workflows, enhancing efficiency by streamlining processes.
  • Monitored claim status and followed up on outstanding payments consistently.
  • Researched coding discrepancies for compliance and reimbursement accuracy.
  • Participated in quality assurance initiatives aimed at improving overall accuracy rates within the medical billing department.
  • Managed a high volume of medical claims by prioritizing tasks based on due dates and urgency, preventing delays in processing.
  • Optimized revenue cycle management by analyzing trends in denials and identifying areas for improvement in the billing process.
  • Liaised between patients, insurance companies, and billing office.
  • Collected payments and applied to patient accounts.

Information Technology Consultant

Anheuser-Busch
10.1998 - 08.2005
  • Implemented and maintained proper network security withing the Corporate Engineering department by creating and managing all end user accounts and individual data access.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Led functional and technical support for implementation of software applications and enhancements.
  • Internal helpdesk support for all employees within the department.
  • Developed comprehensive documentation for IT policies and procedures, ensuring consistent adherence across the organization.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Education

Associate of Science - Information Technology

Kaskaskia College
Centralia, IL

Skills

  • Claims evaluation
  • Claims processing expertise
  • Integrity in professional conduct
  • Expertise in medical billing processes
  • Accounts receivable management
  • Critical thinking and analysis
  • Revenue cycle optimization
  • Efficient payment reconciliation
  • Collections protocol expertise
  • Effective team collaboration
  • Client support
  • Detail-oriented
  • Strong organizational abilities
  • Effective communication
  • Financial and operational reporting
  • Proactive self-starter
  • Strong relationship-building abilities
  • Strengthening client connections
  • Analytical problem-solving

Timeline

Revenue Cycle Specialist

Axes Physical Therapy, LLC
03.2021 - Current

Medical Billing Specialist

Healthcare Billing of St. Charles
04.2017 - 03.2021

Medical Billing Representative

Gateway Billing Services
11.2014 - 04.2017

Information Technology Consultant

Anheuser-Busch
10.1998 - 08.2005

Associate of Science - Information Technology

Kaskaskia College

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