Christy Potts
Moore,OK
Summary
Motivated, creative, and versatile professional with 30 years of customer service experience across diverse industries. Known for punctuality and being a people person. Thrives on sharing innovative ideas to enhance workplace and job performance while strictly adhering to policies and procedures. Collaborative team player who prioritizes team objectives. Seeking an opportunity to prove myself and contribute to a new organization that values second chances.
Overview
7
7
years of professional experience
Work History
Player's Services Representative
Newcastle Casino
02.2019 - 03.2019
- Welcomed guests and patrons to the casino
- Maintained patron profiles and managed and updated them with current relevant promotions
- Kept up the desk, booking and cleanliness included
- Maintained a well kept lost and found, included recording all entries and securing patron items until they were reclaimed
- Offered a friendly face and outstanding customer service to all that I spoke to.
Guest Service Agent/Night Audit
Best Western Plus
05.2018 - 09.2018
- Welcomed all guests and visitors to the hotel
- Offered quick and courteous check in and check out to every guest
- Maintained communication with housekeeping and maintenance to ensure that the hotel remained one of the top hotels in Norman OK
- Settled guest accounts while working Night Audit and worked with local police to keep the hotel a safe and welcoming environment for our guests
- Maintained a small sundries shop for guest Convenience and worked with my team to keep the hotel sparkling clean.
Guest Service Agent
Fairfield Inn and Suites
08.2017 - 12.2017
- Assisted guests by making reservations and offering a friendly, quick check in and check out
- Maintained communication with housekeeping to ensure that guests enjoyed clean rooms and facilities during their stay
- Assisted with billing disputes by explaining billing as needed and worked to rectify any issues if necessary
- Offered fantastic guest service and kept the lobby and coffee bar clean and organized at all times
Guest Service Representative
Riverwind Hotel
08.2016 - 06.2017
- Welcomed all guests and visitors to the hotel
- Offered a quick and courteous check in and check out to every guest
- Maintained communication with housekeeping and maintenance to ensure that the hotel remained one of the top hotels in Norman OK
- Worked with guest services at Riverwind Casino to make each guest's stay memorable
- Kept the lobby and vestibule area clean and polished at all times
- Delivered legendary service to every guest, every time.
Certified Trainer
Raising Canes
04.2016 - 04.2016
- Assisted managers in training new employees and helped to maintain company standards by continuing education and training with current employees
- Handled a wide range of customer interactions, including conflict resolution
- Worked various positions in the restaurant
- Handled cash daily and maintained a drawer to ensure no cash shortages
- Joined with my fellow crewmembers to maintain a clean and safe restaurant
- Offered outstanding customer service at all times
Guest Service Agent/Front Desk
Country Inn and Suites
08.2015 - 03.2016
- Assisted guests by making reservations and offering a friendly, quick check in and check out
- Maintained communication with housekeeping to ensure that guests enjoyed clean rooms and facilities during their stay
- Assisted with billing disputes by explaining billing as needed and worked to rectify any issues if necessary
- Offered fantastic guest service and kept the lobby and coffee bar clean and organized at all times
Certified Trainer
Raising Canes
04.2012 - 08.2015
- Assisted managers in training new employees and helped to maintain company standards by continuing education and training with current employees
- Handled a wide range of customer interactions, including conflict resolution
- Worked various positions in the restaurant
- Handled cash daily and maintained a drawer to ensure no cash shortages
- Joined with my fellow crewmembers to maintain a clean and safe restaurant
- Offered outstanding customer service at all times
Education
High school or equivalent - Basics
Moore High School
Moore, OK05.1991
Skills
- Customer Service
- Call Center
- Customer Care
- Hotel experience
- Front desk
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Player's Services Representative
Newcastle Casino
02.2019 - 03.2019
Guest Service Agent/Night Audit
Best Western Plus
05.2018 - 09.2018
Guest Service Agent
Fairfield Inn and Suites
08.2017 - 12.2017
Guest Service Representative
Riverwind Hotel
08.2016 - 06.2017
Certified Trainer
Raising Canes
04.2016 - 04.2016
Guest Service Agent/Front Desk
Country Inn and Suites
08.2015 - 03.2016
Certified Trainer
Raising Canes
04.2012 - 08.2015
High school or equivalent - Basics
Moore High School
Similar Profiles
Sharicka Maria McCoySharicka Maria McCoy
Vault at Newcastle CasinoVault at Newcastle Casino
Michelle HallMichelle Hall
Facility Service Associate at Newcastle CasinoFacility Service Associate at Newcastle Casino
Micheal AlexanderMicheal Alexander
Soft Count Team Member at Newcastle CasinoSoft Count Team Member at Newcastle Casino