Christy Rankins
Monroe,LA
Summary
Experienced alarm monitoring bringing 7 plus years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist/Supervisor
Alarm Monitoring Services
12.2015 - Current
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Troubleshot systems remotely to assist clients with resetting and bypassing zones from the alarm systems.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
Direct Care Worker
Cognitive Development Center
04.2014 - 09.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Scheduled and accompanied clients to medical appointments.
Direct Care Worker
Community Care Inc.
03.2007 - 04.2014
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with daily living activities, running errands, and household chores.
- Researched community resources and services to provide accessibility and assistance to clients.
Education
High School Diploma -
Crowville High School
Crowville, LA05.2018
Skills
- Workflow Schedules
- Quality Assurance
- Call Center Software
- Compliance Adherence
- Schedule Coordination
- Customer Relations
- Customer Service
- Microsoft Office
- Handling Complaints
- New Hire Training
- Supervising Employees
- Maintaining Clean Work Areas
- Corrective Actions
- Training
- Staff Assignments and Supervision
- Verbal and Written Communication
- Employee Scheduling
- Call Monitoring
- Google Spreadsheets
- Write Reports
- Scripted Calls
- Maximizing Coverage
Timeline
Customer Service Specialist/Supervisor
Alarm Monitoring Services
12.2015 - Current
Direct Care Worker
Cognitive Development Center
04.2014 - 09.2016
Direct Care Worker
Community Care Inc.
03.2007 - 04.2014
High School Diploma -
Crowville High School
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