Christy Reasor
Summary
Accomplished Licensed Mortgage Loan Officer and Branch Manager with a proven track record at Traditions Mortgage Group and First Convenience Bank. Excelled in pipeline management and client account management, enhancing loan processing efficiency and fostering robust customer relations. Recognized for goal-oriented leadership, achieving significant improvements in operational workflow and customer satisfaction. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
Work History
Licensed Mortgage Loan Officer
Traditions Mortgage Group
04.2019 - Current
- Identified process improvements for loan applications, resulting in enhanced efficiency and a reduction in turnaround times.
- Managed a pipeline of multiple loans while maintaining strict adherence to deadlines and regulatory requirements.
- Maintained strong relationships with real estate agents, builders, and financial planners to generate new leads and referrals.
- Mentored junior loan officers on best practices for building rapport with clients, managing time effectively, and closing deals successfully.
- Collaborated with underwriters to resolve complex issues and expedite the loan approval process.
- Processed and closed loans efficiently, ensuring all required documentation was obtained in a timely manner.
- Participated in community events to promote lending services, increasing brand visibility and generating leads for potential new business opportunities.
Branch Manager
First Convenience Bank
01.2017 - 04.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Assistant Branch Manager
First National Bank
11.2016 - 01.2017
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Received Rookie of the year 12/2016
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
PBII- Supervisor
First National Bank
10.2014 - 11.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Acquired and utilized operations, sales, and customers service skills to fulfill PB II duties.
- Employee of the month 12/14, 1/15, 9/15
- District Employee of the month 4th quarter 2014 and 1st quarter 2015
- Promoted to PBIII 12/14 Promoted to supervisor 3/15
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Education
Associate of Arts - Marketing
FIDM
San Diego, CA05.2004
High School Diploma -
Fritch Highschool
Fritch, TX05.1994
Skills
- Goal-Oriented
- Document Review
- Pipeline Management
- Loan Origination
- Loan Processing
- Market Knowledge
- Industry Awareness
- Document analysis
- Relationship selling
- Client Account Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Customer service-focused
- Active Listening
- Customer Relations
Networking
I am a leader in a goal oriented networking group throughout the community. We were established in February of 2020 and are continuing into our 5th year of gathering. I developed a leadership council that keeps entire group organized and goal oriented. The mission is to develop and support each member in their individual business as well as growth through life. We as a group develop a plan each quarter to develop and impact the community through a nonprofit or charity of our choice.
Additional Information
My overall experience throughout my career is based on customer relations and the ability to consistently achieve sales quotes and surpass them. I have managed teams as well as myself to effectively drive all aspects of sales to specific goals and above the average. I have cross functional collaboration skills where I have worked closely with marketing development and customer service sales strategies.
Timeline
Licensed Mortgage Loan Officer
Traditions Mortgage Group
04.2019 - Current
Branch Manager
First Convenience Bank
01.2017 - 04.2019
Assistant Branch Manager
First National Bank
11.2016 - 01.2017
PBII- Supervisor
First National Bank
10.2014 - 11.2016
Associate of Arts - Marketing
FIDM
High School Diploma -
Fritch Highschool
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