Christy Reyes
Waunakee,WI
Summary
Results-oriented Service Manager with over four years of experience in team leadership and process optimization. Strong abilities in multitasking and problem-solving have led to significant improvements in service delivery and customer retention.
Overview
26
26
years of professional experience
Work History
Service Manager
Metro Kia Of Madison
05.2021 - Current
- Streamlined service operations, enhancing customer satisfaction and reducing turnaround times.
- Developed training programs for staff to improve service quality and efficiency.
- Implemented process improvements that increased service department productivity.
- Supervised daily service activities, ensuring adherence to company standards and policies.
- Led performance reviews, providing constructive feedback to foster employee growth and accountability.
- Resolved customer complaints in professional and timely manner.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Service Advisor
Metro Kia Of Madison
04.2018 - Current
- Assessed customer needs and provided tailored service recommendations.
- Coordinated service appointments and managed customer follow-ups for optimal satisfaction.
- Educated customers about vehicle maintenance and repair options to enhance understanding.
- Streamlined workflow processes to improve efficiency in service delivery operations.
- Collaborated with technicians to ensure accurate diagnostics and timely repairs for clients.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Bar Manager
The Keg
08.2017 - 04.2018
- Oversaw bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented cocktail menu, enhancing guest experience and satisfaction.
- Trained and mentored staff on beverage knowledge and customer service techniques.
- Managed inventory controls, optimizing ordering processes to reduce waste.
- Fostered a positive team environment, driving collaboration among bartenders and servers.
- Mentored and trained staff members to ensure exceptional customer service standards.
Home Daycare Provider
My Home
10.1999 - 08.2017
- Developed and implemented age-appropriate educational activities to promote child development.
- Supervised daily activities, ensuring safety and well-being of children in care.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Maintained organized records of children's attendance, milestones, and developmental progress.
- Created nurturing environment that fostered social skills and emotional growth among children.
- Evaluated children's needs to tailor personalized care plans for optimal development outcomes.
Education
High School Diploma -
Middleton High School
Middleton, WISkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Conflict resolution
- Goal oriented
- Coaching and mentorship
Timeline
Service Manager
Metro Kia Of Madison
05.2021 - Current
Service Advisor
Metro Kia Of Madison
04.2018 - Current
Bar Manager
The Keg
08.2017 - 04.2018
Home Daycare Provider
My Home
10.1999 - 08.2017
High School Diploma -
Middleton High School