Christy Rice
Altoona,Pennsylvania
Summary
Prefer a position that offers a variety of tasks to utilize my professional experience and my education. Professional attributes include dedication and willingness to accommodate the needs of the position. I adapt easily to new organizational environments and am able to function independently with decision making and provide verbal/written information and communication.
I am currently seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Giant Foods, LLC/Martin's Pharmacy
08.2019 - 09.2022
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Sales Associate
Family Dollar
06.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Prepared large cash deposits with zero discrepancies.
Front Desk Attendent
Altoona Grand Hotel
01.2017 - 08.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Explained details regarding property to acclimate patrons to resort environment.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
Customer Service Representative/Inside Sales
Motion Industries
01.2012 - 04.2015
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Customer Service Rep & Accounts Receivable
New Pig Corporation
07.2005 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided back up for customer service managers.
- Handled hundreds of calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- When promoted to the A/R department I was responsible for all credit card transactions, and all electronic transactions.
- Was also responsible for posting all paper check and daily cash deposits as a back-up for other A/R team members.
Assistant Front House Manager
Jethro’s Restaurant
06.1999 - 09.2003
- Duties included the management of all front of house employees
- Responsible for daily sales and reporting and customer relations.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
Education
Bachelor of Science - Hotel, Restaurant And Institutional Management
Pennsylvania State University
University Park, PA1999
High School Diploma -
Bishop Guilfoyle High School
Altoona, PA1994
Skills
- Quality Assurance and Control
- Patient Education
- Problem-Solving Skills
- Team Collaboration
- Advanced Math Skills
- Insurance Claim Processing Software
- Answering Customer Questions
- Cash Register Operation
- Payment Processing
- Staff Development
- Receiving Incoming Supplies
- Resolving Customer Issues
- Serve Customers
- HIPAA
- Excellent Customer Service
- Dependable & Reliable
- Dedicated
Timeline
Pharmacy Technician
Giant Foods, LLC/Martin's Pharmacy
08.2019 - 09.2022
Sales Associate
Family Dollar
06.2019 - 09.2019
Front Desk Attendent
Altoona Grand Hotel
01.2017 - 08.2017
Customer Service Representative/Inside Sales
Motion Industries
01.2012 - 04.2015
Customer Service Rep & Accounts Receivable
New Pig Corporation
07.2005 - 08.2012
Assistant Front House Manager
Jethro’s Restaurant
06.1999 - 09.2003
Bachelor of Science - Hotel, Restaurant And Institutional Management
Pennsylvania State University
High School Diploma -
Bishop Guilfoyle High School
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