Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christy Rice

Altoona,PA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Health Unit Coordinator (Unit Secretary)

UPMC Altoona
Altoona, PA
06.2024 - Current
  • Admitted and discharged patients. Created patients' charts.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Collected discharge summaries from nurses.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Managed the front desk area ensuring neatness at all times.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Medical Receptionist

Cardiology Associates Of Altoona
Altoona, PA
01.2024 - 04.2024
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up waiting room to maintain neat and organized space.
  • Processed patient payments and scanned identification and insurance cards.

Banking Associate

PennCrest Bank
Altoona, PA
02.2023 - 04.2023
  • Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
  • Performed daily operations such as balancing cash drawers and reconciling transactions.
  • Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
  • Handled incoming calls from customers regarding their accounts or banking needs.
  • Resolved customer inquiries in a timely manner while adhering to all applicable laws and regulations.
  • Provided customer service to clients regarding banking products and services.
  • Developed and maintained strong relationships with customers by providing excellent customer service.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Completed daily cash balancing and operated ATMs.

Pharmacy Technician

Giant Foods, LLC (Martin's Pharmacy)
Altoona, PA
08.2019 - 09.2022
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Received payment from customers and processed credit card transactions when necessary.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Assisted in training new employees on pharmacy procedures.
  • Managed filing of prescriptions, both electronically and manually.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Restocked shelves with new supplies of medications as needed.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Education

Bachelor of Science - Hotel, Restaurant & Institutional Management

Penn State University
University Park, PA
08-1999

High School Diploma -

Bishop Guilfoyle Catholic High School
Altoona
05-1994

Skills

  • Dependable & Reliable
  • HIPAA
  • Excellenct Customer Service
  • Stress management techniques
  • Critical thinking abilities
  • Order transcription
  • Patient Education
  • Workflow Coordination
  • Records Management
  • Patient Registration
  • Financial Reporting Coordination
  • Process Implementation
  • Employee Supervision
  • Critical Thinking
  • Employee Training Program
  • Decision-Making
  • Risk Management
  • Goal attainment
  • Problem-solving aptitude
  • Team Collaboration
  • Task Prioritization
  • Process Improvement
  • Medication Dispensing
  • Training and mentoring
  • Data Analysis
  • Written Communication
  • Teamwork and Collaboration
  • Effective Communication
  • Attention to Detail
  • Goal Setting
  • Professional Demeanor
  • Interpersonal Skills
  • Time Management

References

References available upon request.

Timeline

Health Unit Coordinator (Unit Secretary)

UPMC Altoona
06.2024 - Current

Medical Receptionist

Cardiology Associates Of Altoona
01.2024 - 04.2024

Banking Associate

PennCrest Bank
02.2023 - 04.2023

Pharmacy Technician

Giant Foods, LLC (Martin's Pharmacy)
08.2019 - 09.2022

Bachelor of Science - Hotel, Restaurant & Institutional Management

Penn State University

High School Diploma -

Bishop Guilfoyle Catholic High School

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Christy Rice