Christy Rivers
West Valley City,UT
Summary
Leveraging strong communication and relationship-building skills to facilitate positive patient outcomes and enhance customer satisfaction. Skilled in HIPAA compliance, proactive problem-solving, and effective workflow management. Eager to contribute to a dynamic team in a role that values legal compliance and decision-making support.
Overview
37
37
years of professional experience
Work History
Sales Representative
Wyndham Vacation Ownership
Salt Lake City, UT
06.2026 - Current
- Presented vacation ownership options during guided sales tours.
- Qualified prospects and matched packages to travel preferences.
- Negotiated contracts while maintaining compliance with sales policies.
- Followed up on leads using CRM records and appointment schedules.
- 200+ calls a day to new prospects
PATIENT ADVOCATE
University of Utah Health
South Jordan, UT
09.2023 - Current
- Utilized excellent interpersonal skills to build trusting relationships with patients and families.
- Facilitated communication between patients and healthcare providers to ensure positive outcomes.
- Ensured compliance with HIPAA regulations when handling sensitive information related to patient records.
SALES AND SERVICE REPRESENTATIVE
Marriott International
Midvale, UT
03.2022 - 08.2023
- Assist members with their loyalty account.
- Provide excellent customer service to all callers.
- Make suggestions to fix the customers needs.
- Exceed expectations for goals and matrix.
- Adhered to company policies and procedures regarding sales operations.
INBOUND SALES REPRESENTATIVE
Royal Caribbean International
Springfield, CO
11.2019 - 03.2022
- Ability to analyze customer feedback to improve product offerings and increase satisfaction levels.
- Excellent problem solving skills combined with creative thinking capabilities.
- Highly organized with exceptional attention to detail.
- Exceed company expectations in sales and quality.
CUSTOMER SERVICE MERCHANT SUPPORT
Progressive Leasing
Draper, UT
10.2016 - 01.2019
- Ensured compliance with all applicable laws regarding the sale of products or services.
- Work with merchants to obtain credit approval for their customers.
- Review accounts for possible credit increases.
RESERVATION DEPARTMENT MANAGER
Get Away Today Vacations
South Ogden, UTAH
05.2004 - 03.2016
- Highly successful reservation agent, held the top seller position for 10 years.
- As reservation manager I was responsible for: sales goal setting for my department, company and each agent.
- Hiring, counseling, and termination.
- Checking prices of our competitors.
- Strategic in taking the company to Best Of State Utah for the first year and three years that followed.
- Handle all customer complaints and problem resolution.
- I was responsible for all of the sales for some of our biggest customers that I built a relationship with.
CUSTOMER SERVICE TEAM LEAD
ARUP Medical Lab.
Salt Lake City, UT
05.1989 - 11.2003
- Reduced process inconsistencies and effectively trained staff on best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support to the medical communities we served.
- Train and supervised a team of customer service representatives on staying up to date and providing exceptional service.
- Implemented and developed customer service training manuals and a competency program.
- Handle complex situations to solve problems professionally with a sense of urgency.
Education
ASSOCIATE IN ARTS (A.A.) - EARLY ELEMENTARY EDUCATION
University of Phoenix
Phoenix, AZ, US04.2012
Skills
- Verbal and written communication
- Multitasking and organization
- Time management
- Microsoft outlook, word, and Excel
- Positive and constructive feedback
- 25 years of sales experience
- Proven track record of sales goals met
- Proactive problem-solving
- Customer relations
- Exceptional telephone etiquette
- Team building and leadership
- Salesforce database knowledge
- Building trustworthy client relationships
Timeline
Sales Representative
Wyndham Vacation Ownership
06.2026 - Current
PATIENT ADVOCATE
University of Utah Health
09.2023 - Current
SALES AND SERVICE REPRESENTATIVE
Marriott International
03.2022 - 08.2023
INBOUND SALES REPRESENTATIVE
Royal Caribbean International
11.2019 - 03.2022
CUSTOMER SERVICE MERCHANT SUPPORT
Progressive Leasing
10.2016 - 01.2019
RESERVATION DEPARTMENT MANAGER
Get Away Today Vacations
05.2004 - 03.2016
CUSTOMER SERVICE TEAM LEAD
ARUP Medical Lab.
05.1989 - 11.2003
ASSOCIATE IN ARTS (A.A.) - EARLY ELEMENTARY EDUCATION
University of Phoenix