Christy Roberts

Supported Toyota Motor Manufacturing by collaborating with Japanese and domestic vendors.

• Managed customer inquiries and expedited delivery of products and services.
• Coordinated design delivery and service matters with other company units.
• Acquired new clients through targeted sales promotions and development initiatives.
• Controlled inventory and scheduled shipments to optimize operations.
• Developed sales contacts while performing limited sales functions.
• Utilized Salesforce, QLM, JDE, Ariba, and Microsoft Office daily for operational tasks.
• Kept detailed records of customer interactions for optimal traceability.
• Contacted customers to assess satisfaction and current needs.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Consistently exceeded quota expectations leading the way among fellow representatives.
• Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
• Collaborated with other departments to address customer needs and service requests.
• Supported customer satisfaction through regular follow-up and communication.
• Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.

• Collaborated with warehouse manager and team members to enhance offsite warehouse organization.
• Led two major moves at offsite locations, ensuring seamless transitions.
• Managed cycle counts for over 90,000 spare parts, maintaining accuracy.
• Reconciled inventory discrepancies between counted items and PeopleSoft documentation.
• Reduced inventory variance to below 0.5% through meticulous research and problem-solving.
• Identified spare parts, their usage, and machine associations to streamline operations.
• Organized file records by adding documents and creating new records as needed.
• Utilized Microsoft Excel daily for data management and reporting.

• Contacted customers to collect outstanding payments through one-time or negotiated installments.
• Set up and updated customer accounts with interactions, payments, and personal information.
• Processed payments and accurately applied them to customer balances.
• Monitored overdue payments, promptly contacting clients for resolution.
• Visited customer premises to directly collect outstanding payments.
• Engaged with customers to build rapport and foster lasting relationships.
• Prepared large cash deposits with zero discrepancies, ensuring accuracy.
• Answered inquiries regarding merchandise sizing, accessories, and maintenance.

• Planned, modified, and executed research techniques, procedures, and tests.
• Validated incoming data to ensure accuracy and integrity while correcting identified issues.
• Conducted trial runs and documented research findings comprehensively.
• Collaborated with customers to develop innovative products, equipment, and processes.
• Maintained strong relationships with customers including Boston Market and Chili's to enhance product quality.
• Led preparation of gluten-free ingredients for EVOL line in prep rooms.
• Worked closely with cooks and supervisors to assess processes and resolve issues with sauces and pastas.