Christy Robertson

• Greeting and initializing the patient care process
• Verifying & updating all demographics and insurance information
• Collecting co-pays and outstanding balances while explaining amount due
• Entering & Communicating data into Electronic Records Management system
• Managing incoming phone calls and messages in a prompt, courteous and professional manner
• Scheduling and confirming appointments
• Assists with the inventory and maintenance of business office supplies
• Completes daily balancing reports
• Marketing practice & providers during events throughout the year
• Completing medical record requests in a timely manner
• Completing Electronic Medical Record daily tasks and Patient Portal requests
• Complies with HIPAA & OSHA regulations
• Managed appointment scheduling and coordinated with clinical staff to optimize workflow.

• Managed patient intake processes and appointment scheduling to enhance workflow efficiency.
• Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
• Coordinated with healthcare providers to ensure accurate patient information and timely care delivery.
• Maintained electronic health records, ensuring data integrity and compliance with regulations.
• Maintain behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
• Greet, register, instruct, discharge and provide general assistance to patients.
• Obtain and record demographic, insurance and financial information.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Collect co-pays, co-insurance, deductibles and past due balances.
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
• Answer telephone, take messages and return voicemails.
• Provide clerical support as required.
• Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
• The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• Perform other duties as assigned by management.
• Assisted in training new staff on operational procedures and system navigation for improved service delivery.
• Collaborated with team members to streamline administrative tasks, reducing wait times for patients.
• Implemented feedback mechanisms to continuously improve patient satisfaction and service quality.

• Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
• Coordinated scheduling for patient appointments, optimizing resource allocation and minimizing wait times.
• Implemented electronic health record systems, enhancing data retrieval efficiency and patient information accuracy.
• Trained new staff on registration protocols and software systems, fostering a knowledgeable team environment.

Register patients into the emergency room and register patients for outpatient surgery.

• Maintain behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
• Greet, register, instruct, discharge and provide general assistance to patients.
• Obtain and record demographic, insurance and financial information.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Collect co-pays, co-insurance, deductibles and past due balances.
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
• Answer telephone, take messages and return voicemails.
• Provide clerical support as required.
• Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
• The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• Perform other duties as assigned by management.