Christy Robinson
Arlington,TX
Summary
My goal is to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. I am a customer service professional dedicated to delivering exceptional customer experiences. Known for resolving customer issues swiftly and maintaining high satisfaction levels. Strong team player with focus on collaboration and adaptability, proficient in communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Mentor
Valor Global
10.2023 - Current
- Improved team performance by providing constructive feedback, guidance, and encouragement to fellow Customer Service Representatives.
- Partnered with sales teams for upselling and cross-selling opportunities that resulted in increased revenue for the company while maintaining excellent customer relations.
- Streamlined processes for efficient communication between customers and various departments within the company.
- Assisted management in establishing new policies and procedures based on best practices for improved customer experience.
- Reduced overall call times by implementing effective problem-solving techniques in a timely manner.
- Mentored junior team members by sharing insights and experiences, boosting overall productivity and fostering a supportive work environment.
- Manage approximately 50- 100 inbound calls per day from clients.
CUSTOMER REPRESENTATIVE
Wholesale Communication
01.2023 - 12.2023
- Providing advertising agencies and consultants with communication solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined communication channels for improved customer service response times and overall efficiency.
CUSTOMER SERVICE REP
Bradley Lead Group
01.2022 - 01.2023
- Web marketing and phone prospecting services to help connect businesses with qualified leads
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
TEACHER
Head Start of Greater Dallas
01.2021 - 06.2022
- Responsible for communicating effectively with infants, toddlers, their parents and other staff
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Teachers Assistant
Childcare Careers
01.2020 - 01.2021
- Help students understand concepts and master age-appropriate skills
- Supported student learning objectives through personalized and small group assistance.
- Graded assignments and reported individual progress to teacher.
- Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
Customer Solutions Representative
Ally Financial
01.2017 - 01.2019
- Primarily responsible for collecting past due payments within company guidelines
- Handle accounts with speed and accuracy while maintaining professionalism
- Complete phone calls to meet required performance
- Improved team morale by actively participating in team-building activities and offering constructive feedback during meetings.
- Developed strong rapport with clients through consistent follow-ups on pending matters or requests, ensuring their needs were met promptly.
Stocker
Kohls Warehouse
01.2016 - 01.2017
- Restocking and packing merchandise, also maintaining a clean environment
- Performed inventory control, such as counting, and stocking merchandise.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Cashier
Dollar General
01.2016 - 07.2016
- Providing customer service in front end of store, also maintaining an orderly clean checkout area
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
CUSTOMER SERVICE REP
Walmart Supercenter
01.2015 - 01.2016
- Provide and customer service to customers exchanging and returning merchandise
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
Crew Member
Whataburger
01.2013 - 01.2015
- Greet customers entering establishment
- Maintain clean and orderly checkout areas
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
CONSUMER SALES REP
ResponseMine Interactive
01.2022 - 03.2023
- Company Overview: An Industry leading digital marketing services firm that expertly wields data for customer acquisition
- An Industry leading digital marketing services firm that expertly wields data for customer acquisition
- Collaborated with marketing team to develop targeted campaigns for specific consumer segments, leading to increased sales conversions.
- Developed rapport with customers through attentive listening skills and genuine empathy, fostering brand loyalty among consumers.
Education
High School Diploma -
Wilmer Hutchins High School
Dallas, TX06.2015
Skills
- Staff and Training Development
- Microsoft Word
- Microsoft Excel
- Clear Verbal and Written Communication Skills
- Effective Time Management
- Organized Multitasker
- Restaurant Operations
- Dedicated Team Player
- Goal Oriented
- Strong Leadership Skills
- Customer Service Focus
- Very Detailed Oriented
- Attentive
- Great Critical Thinking Skills
- Quick Learner
- Self –Motivated
- Great Typing Skills
- De-escalation
- Inbound call answering
- Call handling
- Active listening
- Building rapport
Timeline
Customer Service Representative Mentor
Valor Global
10.2023 - Current
CUSTOMER REPRESENTATIVE
Wholesale Communication
01.2023 - 12.2023
CUSTOMER SERVICE REP
Bradley Lead Group
01.2022 - 01.2023
CONSUMER SALES REP
ResponseMine Interactive
01.2022 - 03.2023
TEACHER
Head Start of Greater Dallas
01.2021 - 06.2022
Teachers Assistant
Childcare Careers
01.2020 - 01.2021
Customer Solutions Representative
Ally Financial
01.2017 - 01.2019
Stocker
Kohls Warehouse
01.2016 - 01.2017
Cashier
Dollar General
01.2016 - 07.2016
CUSTOMER SERVICE REP
Walmart Supercenter
01.2015 - 01.2016
Crew Member
Whataburger
01.2013 - 01.2015
High School Diploma -
Wilmer Hutchins High School
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