Christy Rochester

• Streamlined prior authorization processes by implementing efficient tracking systems.
• Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
• Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
• Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
• Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
• Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
• Assisted in development of departmental guidelines and procedures for prior authorization processes, improving overall efficiency.
• Provided training to new staff members on intricacies of various insurance plans and their specific prior authorization requirements.
• Contributed to high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
• Managed high volume 25 + incoming calls, maintaining professionalism while effectively addressing needs of callers seeking assistance with prior authorizations.
• Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
• Maintained organized records and up-to-date files for all completed and pending authorization requests, ensuring easy access during audits or reviews.
• Participated in cross-functional initiatives to improve overall efficiency and effectiveness of prior authorization process for all involved parties.
• Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
• Analyzed medical records and other documents to determine approval of requests for authorization.
• Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
• Responded to inquiries from healthcare providers regarding prior authorization requests.
• Reached out to insurance carriers to obtain prior authorization for testing and procedures.
• Researched denied claims and contacted insurance companies to resolve these issues.
• Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
• Developed and maintained productive working relationships with healthcare providers.
• Fielded telephone inquiries on authorization details from plan members and medical staff.
• Assisted clients with completion of applications and paperwork.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Communicated with people from various cultures and backgrounds on application process.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Sanitized, restocked, and organized exam rooms and medical equipment.

• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for over 25-30 patients in clinic daily.
• Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
• Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
• Collected and documented patient medical information such as blood pressure and weight.
• Taught patients about medications, procedures, and care plan instructions.
• Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
• Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
• Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
• Collaborated with healthcare team to create personalized care plans for patients.
• Enhanced patient care by efficiently performing routine tests and measurements.
• Increased efficiency in workplace by organizing and maintaining a clean and functional work environment.
• Aided in prevention of illnesses by administering vaccinations according to established protocols.
• Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
• Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
• Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
• Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to field of medical assisting.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Verified patient insurance coverage and collected required co-payments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Oriented and trained new staff on proper procedures and policies.
• Prepared lab specimens for diagnostic evaluation.
• Measured patient pulse oximetry.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.

• Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
• Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
• Developed an organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.
• Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
• Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing no-shows.
• Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
• Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
• Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
• Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
• Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
• Assisted in improving overall patient satisfaction through timely and accurate schedule management.
• Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
• Enhanced team collaboration by sharing knowledge of the latest industry trends in procedure scheduling techniques.
• Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Followed up with patients to reschedule missed appointments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Answered phone calls and messages for 13-physician Cardiology medical facility, scheduling appointments, and handling patient inquiries.
• Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Enhanced patient experience through compassionate care and communication during blood draw procedures.

• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Reviewed patient records for accuracy and completeness.
• Organized daily work based on collection priority.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout process.
• Contributed to reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
• Participated in cross-training initiatives, bolstering overall skill set of team and promoting collaborative work environment.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
• Played integral role in managing inventory levels within department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Verified patients' identification for proper sample collection.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Verified proper storage and transportation of specimens to laboratories.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Followed established safety protocols and standards to minimize risk of infection and injury.
• Assisted in training and onboarding new phlebotomists.
• Monitored supply levels and placed orders for laboratory supplies.

• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.