Christy Roy
Westport,MA
Summary
Experienced Sales Manager with a strong record of converting leads, resolving client concerns, and exceeding quarterly targets through relationship building, sales process discipline, and goal-driven performance.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Sales Manager
Marriott International, Inc.
12.2018 - Current
- Respond to RFPs, prepared proposals, and converted leads into confirmed business.
- Manage approximately 30 incoming calls and emails per day from customers.
- Handle customer relations issues, enabling quick resolution, and client satisfaction.
- Build long-lasting client relationships through excellent customer service and consistent follow ups.
- Maintain relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently meet or exceed quarterly sales targets through diligent effort and persistence in closing deals.
- Overcome objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provide ongoing training and mentorship for new hire sales staff, fostering professional development and career growth.
Sales Specialist
Starwood Hotels & Resorts
10.2004 - 12.2018
- Provided the first point of contact to inbound sales leads inquiring about group and catering events with excellent customer service
- Assessed customer needs by fully qualifying business , and suggested/ promoted alternative properties if necessary.
- Processed extensive information in ISAC, TeamHOT, Delphi and Meeting Broker, while properly servicing the guest on the phone.
- Upsold and detailed the meeting/function with the customer, including food and beverage options ,audio visual, club level and suites
- Contacted property sales staff to pursue follow-up to client requests and identify critical business as necessary
Skills
- SFA knowledge
- Lead generation
- Sales training
- Communication skills
- Goals and performance
- Relationship building
- Written communication
Accomplishments
- Named "Manager of the Year" in 2021
- Received "Shining Star" award for Q3 2021
- Named "Top Performer" for Q1 2026
- Numerous "Golden Circle" Awards from 2018-2026
Certification
Completed Courses:
- British Council Training
- Dynamic Selling
- Sales & Service -Foundations for Sales
- Strategic Sales 1
- Strategic Sales 2
2021 Sales Manager of the Year
- Achieved 140.6% of goal while averaging 342 calls and 441 leads per month
Timeline
Sales Manager
Marriott International, Inc.
12.2018 - Current
Sales Specialist
Starwood Hotels & Resorts
10.2004 - 12.2018