Summary
Overview
Work History
Education
Skills
I have grown children whom I'm very proud of that serve this beautiful Country in the Army Branch.
Timeline
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CHRISTY SALISBURY

Azle,TX

Summary

Positive, upbeat Customer Service Representative that brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Good at de-escalating customer tension and resolving issues in a timely manner. Excellent communication and Team Building Skills. Fast on the job learner. Provides valuable insights on athlete abilities and potential. Engaging individual offers strong communication and task prioritization skills.

Overview

21
21
years of professional experience

Work History

VSA

City Of Fort Worth
09.2021 - 06.2022
  • successfully completes all required training for position
  • Review proper documentation as required.
  • Entered patient information into software system.
  • Clean and maintains vaccination area.
  • Required to stand for long periods of time.
  • Expected and worked as such outdoors in all weather conditions.
  • Preform other related duties as assigned.
  • Reported operational risks while organizing data to forecast performance trends.
  • Attended committee meetings to propose, discuss and advance management and investment ideas.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Cashier (Shift Supervisor

Albertsons Inc
03.2020 - 07.2021
  • Assisted Front End Supervisor with completing end-of-day counts, such as counting the safe, and securing funds to prevent loss or theft
  • Trained new employees in cashiering procedures, customer complaint issue resolution, and troubleshooting till
  • Assisted with purchases, locating items and signing up for JustForU rewards program
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.

Scanner Operator

Vital Statistics Office|Tarrant County
01.2019 - 05.2019
  • Input all births and deaths for Tarrant County into Odyssey and GRM in order to maintain up-to-date records on amendments and replacements
  • Commuted to all 7 locations in order to ensure a smooth work system when short staffed
  • Compiled BTPs data into reports to help management and funeral homes to resolve problems and ensure correct status.

Micro Imaging Scanner Operator

Tarrant County
01.2006 - 05.2019
  • Scanned court and historical documents into the computer system using Xerox
  • Scanner/Copier, GRM, Augmentum, Odyssey, OnBase, Papervision, Paperflow
  • Good team work ethic as exhibited by floating to other departments when needed (i.e
  • Probate and vital statistics)
  • Cash drawer balancing
  • Credit and cash transactions
  • Scanner operations
  • ID verification
  • Customer assistance
  • Issue resolution

Cashier

Albertsons Inc
01.2015 - 08.2017
  • Processed all sales transactions accurately and promptly to prevent long customer wait times
  • Learned roles of other departments in order to ensure smooth daily operations when short staffed.

Certified Nursing Assistant

Lake Lodge
12.2001 - 04.2003
  • Fostered relationships with patients, caregivers and healthcare teams to achieve optimal care goals and comfort
  • Maintained log of patient intake and dietary requirements
  • Used vital communication and people skills to de-escalate tension and sorrow when delivering information about dying or dead patients

Education

Diploma - Pharmacy

Weatherford College
Weatherford, TX
05.2001

High School Diploma -

ICS High School/Penn Foster
Scranton, PA
08.1991

Skills

  • Google Workspace
  • Problem-Solving
  • Self-Motivated
  • Interpersonal Communication
  • First Aid/CPR
  • Training and Development
  • Cultural Awareness
  • Planning and Coordination

I have grown children whom I'm very proud of that serve this beautiful Country in the Army Branch.

I am from a military background of which I am very proud of. My children decided to join the Army to better their families lives, and I can not be more proud. 

We do get together when we can and play sports like basketball, football and softball.

Timeline

VSA

City Of Fort Worth
09.2021 - 06.2022

Cashier (Shift Supervisor

Albertsons Inc
03.2020 - 07.2021

Scanner Operator

Vital Statistics Office|Tarrant County
01.2019 - 05.2019

Cashier

Albertsons Inc
01.2015 - 08.2017

Micro Imaging Scanner Operator

Tarrant County
01.2006 - 05.2019

Certified Nursing Assistant

Lake Lodge
12.2001 - 04.2003

Diploma - Pharmacy

Weatherford College

High School Diploma -

ICS High School/Penn Foster

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CHRISTY SALISBURY