Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Christy Searles

Lakeland,FL

Summary

Soon to be Business major secure a career opportunity in an established and successful business. I believe my fast-learning abilities, commitment to succeed, and relevant studies is a perfect for this position. I possess proven Communication skills and strong work ethic that will aid your company in meeting its milestones. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

PATIENT CARE COORDINATOR

INTEGRITY PROSTECTIC ORTHOIC
01.2023 - Current
  • In charge of all the Lakeland patients that are Diabetic and those who are looking for custom shoe and inserts
  • In charge of the patients charts from very beginning to end
  • Putting all new referrals in chart making sure all the information is in the correct way and with all the required information (if not need given all the information must reach out to the Dr's office or the patient to retrieve the information)
  • Must send out a medical record request to Drs office
  • Must reach out to the Drs office in 1 week and then again 3 days later then must get patient involved if still unable to retrieve documents
  • Must review medical documents to see if the patient has the medically records supporting the perception written by the Dr for their devices requested
  • That are within date with the patient insurance requirement
  • (If the documents to not meets must reach out to patient informing them of such and giving them options to move forward)
  • Having reports to pull and run personally to maintain my Lakeland patients charts on track and moving towards taking care of my patients and getting them their medically necessary devices
  • (IE, Delivery, RTD, NRTD, DWO, DVF and S&S are just some of my reports)
  • Must run insurance, to make sure is active and if there is more the one insurance must see which is primary and I can have the correct document to summit to the insurance company for prior authorization
  • Receiving and reviewing approved, pending, denied Authorization
  • Summiting appeals for denied authorization, claims on patient's behalf
  • Communication within our offices and Drs office and insurance companies, along with out distributors that we ship our custom items to
  • Pull our invoices for our custom devices and line the up with our QuickBooks
  • Receiving in of our shipments, putting away our shipment
  • Returning any product not used or incorrect sizes
  • Handling our communication between us and the VA for our VA patients to get their PO's over to us and into our system
  • As soon as we receive the orders they are to be entered in and called and scheduled with updating the VA purchasing agent of the progress
  • Maintaining all charts are active and closing of charts if necessary
  • Medical records request (when Insurance companies want to verify the documents that we sent that the patient does have the correct medically records within date to support the medically necessity of such devices) must collect and present medical records on the behalf of patient
  • Pulling financial responsibilities, service estimates putting in the correct deductibles and coinsurances per the specific insurance and plan
  • Putting Lcodes and diagnosis codes if the practitioner's forgot once given the correct codes for what the patient is needing
  • Starting new PO's every two weeks
  • Purchasing our products once placed in the cart Dailey
  • Keeping open communication with our Opie messages, emails and group chat for our admin, within 8 ours turn around time for response
  • Answering inbound calls for my department
  • (if wrong Extension picked by patient always try to help within reason before transferring)

CSR

INTEGRITY PROSTETIC ORTHOTICS
- 01.2023
  • Answering the incoming calls
  • Using our solution reach, to communicate with our patients via text message
  • (For any questions needing answered, canceling, re-scheduling appointments
  • Receiving in faxes from outside sources (referrals, medical records, insurance authorization and denial's) and divvying them to the correct departments
  • Checking in patients
  • Taking insurance cards, IDs, HIPPA's and Demographic sheet
  • Running Insurance to make sure put in correctly into our system, runs active and that we are within network with the patient's insurance
  • Taking patients bake to the rooms to await the practitioner, while informing patient of any patient financial responsibility
  • Checking out patients and taking any payments if necessary
  • Getting delivery tickets signed and all paperwork is complete, and we are ready to bill out to insurance if needed
  • Welcoming walk-in patients and assist them
  • Schedule appointments (New, fitting, Delivery, Follow up, Adjustments and repairs, nursing home, hospital calls, home visits)
  • Printing letter writers for the next day for our practitioners notes for each type of visit in office and out of office
  • Writing up separate documents for out of office visits that must be done as soon as they come in via (email, call or text)
  • Running reports that are given Daily and weekly that are to be completed and turned in every Monday.

CUSTOMER SERVISE / SALES ADVISOR

MYEYE DR
01.2022
  • Provide patients with exceptional customer service by understanding and advising the patient's needs
  • Assist patients in product selection process by using knowledge of product lines and options to educate patients on best fit
  • Consistently deliver sales plan and office goals
  • Provide patients with comprehensive explanation of insurance benefits
  • Utilize company provided training to fit, measure, and adjust eyeglasses from selection of eyewear
  • Collaborate with doctors and team members to provide seamless patient experience
  • Communicate and demonstrate the MyEyeDr
  • Values
  • Participate in other office duties as assigned to help keep office clean and organized.

AMAZ DELIVERY ASSOCIATE

ANR LOGISTICS
01.2022 - Current
  • Receives documents with route packages information
  • Preparing vehicle for inspection for before leaving to go to load out pad
  • Setting up work phone for the day's work load that day
  • Pulling up vehicle to staging Pad
  • Ready with our papers and information ready to move as a team into loading pad in warehouse
  • Picking up our designated carts with our load to bring back to our vehicles and load then in
  • Keeping all our packages and bags organized for ease of locating packages for safe, easy and quick deliveries to our customers
  • Handles calls, voicemails, to our customers for any issues that maybe accrue on our route and handled with compassion and understanding for our customers and quick on the spot problem solving
  • To ensure our customers happiness and satisfaction with our services.

RECORDING SPECIALIST

NTS
11.2020 - 01.2022
  • Receives physical files from warehousers/ Closing Support
  • Organizes Documents in preparation for uploading to the county
  • Revise documents checking for errors (spelling, legal, stamps and missing information)
  • Looking over ledger amount making sure all amount matches
  • Upload documents on to website to summit to county
  • Or if need to print labels and send in physical file to county
  • Once recorded, papers will be received back, and files will be pulled, and papers will be placed within the file to be given to the next department.

POST-CLOSING SUPPORT

NTS
07.2020 - 11.2020
  • Receives physical files from warehousers to process
  • Prepare physical files for scanning
  • Renaming individual documents for easy identification
  • Uploading documents into Softpro for another department to locate
  • Sharing documents with seller and buyer by Softpro
  • Processes/ handles incoming and outgoing mail
  • Verifies address and prepares checks to be mailed to HOA's, Sellers and Buyers
  • Handles calls, voicemails, and emails from internal and external customers.

INVENTORY ASSOCIATE

RGIS
07.2019 - 02.2020
  • To take daily inventory of the assigned supply, requisitions, and to restock supplies to par levels
  • To rotate the stock and ensure that the stored area is clean and maintained up to date in accordance with the regulatory requirements
  • To be the key person responsible for cycle counts as well as the physical inventories
  • To conduct a keen research and resolve all the inaccuracies in inventory and complete audits of the internal processes
  • Constantly monitors the movement of the inventory and identifies if there are any shortages that are seen when compared with the physical inventory data
  • Makes sure that all the issues have been resolved in a timely manner.

COOK KITCHEN MANAGER

716 BURGERS AND BREW
02.2018 - 07.2019
  • Cleans food preparation areas as determined by law and owner's policy
  • Prepares foods to the specifications of the customer
  • Prepares food before the arrival of guests
  • Adjusts food items to accommodate guests with allergies or specific diet concerns
  • Seasons food according to recipes or company needs
  • Orders ingredients and spices as needed
  • Operates various kitchen appliance such as a meat slicer, grill, And fryers
  • Portions, arranges, and garnishes food based on client preference
  • Assists other cooks during the food cooking and assembly process
  • Estimates expected food consumption and organizes preparation
  • Cleans up after business hours
  • Communicates with owner about how to improve meal service
  • Manages other employees in the kitchen.

SALES ASSOCIATE

TJ MAXX
05.2017 - 02.2018
  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Achieving established goals
  • Directing customers to merchandise within the store
  • Increasing in store sales
  • Superior product knowledge
  • Maintaining an orderly appearance throughout the sales floor
  • Introducing promotions and opportunities to customers.

CONCESSION WORKER

CINEMARK
02.2016 - 05.2017
  • Maintain safe working conditions and sanitary work area
  • Maintain accurate cash handling procedures at all times
  • Follow rules and regulations of the company
  • Provide great customer service
  • Interact with customers and clients in a pleasant and professional manner.

Education

Business Administration Degree -

Hillsborough Community College

High School Diploma -

Lake Gibson High School
05.2016

Skills

  • Strong work ethic
  • Flexible with my abilities of switching between teamwork and individual work
  • Time management
  • Customer focused
  • Ability to accept and learn from criticism
  • Positive outlook
  • Adaptability to new situations
  • Intermediate Softpro
  • Opie purchasing
  • Availity
  • UHC website
  • QuickBooks
  • Product Demonstrations
  • Upselling Strategies
  • Sales Experience
  • Customer Service Experience
  • Upselling products
  • Customer service
  • Decision-making
  • Cold calling
  • Product knowledge
  • Team collaboration
  • Multitasking
  • Goal setting
  • Self-motivation
  • Strong communication
  • Attention to detail

Activities

At an early age I have always wanted to help others challenge and better themselves. I wanted to help others find the joy in doing new obstacles and become better through loses and triumphs. I started coaching youth soccer for a couple of seasons, I enjoyed seeing the girls prosper and learn new skills. I have since moved on to an exciting sport, which is mountain biking. I love this sport because it challenges your body and mind while also being able to have friends and loved ones by your side, learning and exploring with you. I also take immense joy and pride in being a mother to my daughter and giving her a good life and giving her someone to look up to and knowing you can start from nothing and with an excellent work ethic and belief in yourself you can be successful in life.

Timeline

PATIENT CARE COORDINATOR

INTEGRITY PROSTECTIC ORTHOIC
01.2023 - Current

CUSTOMER SERVISE / SALES ADVISOR

MYEYE DR
01.2022

AMAZ DELIVERY ASSOCIATE

ANR LOGISTICS
01.2022 - Current

RECORDING SPECIALIST

NTS
11.2020 - 01.2022

POST-CLOSING SUPPORT

NTS
07.2020 - 11.2020

INVENTORY ASSOCIATE

RGIS
07.2019 - 02.2020

COOK KITCHEN MANAGER

716 BURGERS AND BREW
02.2018 - 07.2019

SALES ASSOCIATE

TJ MAXX
05.2017 - 02.2018

CONCESSION WORKER

CINEMARK
02.2016 - 05.2017

CSR

INTEGRITY PROSTETIC ORTHOTICS
- 01.2023

Business Administration Degree -

Hillsborough Community College

High School Diploma -

Lake Gibson High School

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Christy Searles