Christy Simmons
Augusta,GA
Summary
Progressed from crew member to general manager through dedication and hard work. Developed strong interpersonal skills to enhance team dynamics and foster a supportive work environment. Cultivated a family-like atmosphere among employees while maintaining a focus on achieving business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Caribou Coffee
10.2024 - 10.2025
- Achieved operational excellence by managing daily activities related to staff, customer service, and financial performance. Drove business growth through the development and implementation of strategic plans. Cultivated a high-performing team of 20 employees through effective guidance and training, resulting in enhanced productivity. Built strong partnerships with key stakeholders, including suppliers, vendors, and customers, to strengthen business relationships. Developed employee schedules that optimized staffing during peak hours while managing labor costs. Launched customer loyalty programs that significantly increased repeat business.
Customer Experience Manager/Assistant Manager
Michaels
06.2021 - 10.2025
- Open a close store, train and hire and new hires. Complete any customer complaints and do follow up reports. Also in charge of daily store inventory checks and empty packages for loss prevention. Was a part time job for many years because I love being in retail.
General Manager
Checkers & Rally's Drive-In Restaurants
11.2023 - 10.2024
- Achieved successful store launch in a new city, enhancing brand presence. Developed and trained a skilled team of 30 employees, fostering a productive work environment. Streamlined weekly truck order processes, improving supply chain efficiency. Optimized inventory management practices, ensuring accurate stock levels and availability.
General Manager
Chipotle Mexican Grill
12.2020 - 11.2023
- Achieved a 21% increase in bottom line performance, transforming store rating from 'C' to 'B' within three months. Delivered exceptional guest experiences through effective team training and inventory management. Controlled food costs and turnover rates to maximize profitability. Executed bank deposits and change orders accurately. Created a dynamic restaurant environment that consistently exceeded guest expectations. Fostered a strong team commitment to service standards. Collected guest feedback to identify opportunities for service and food quality improvements. Resolved guest complaints effectively, applying the 'thank, help, apologize, never argue, kindness and service' model. Managed incoming calls with professionalism and courtesy. Conducted regular training sessions to enhance team skills. Provided ongoing feedback and coaching to drive performance improvements. Collaborated on cross-training initiatives to develop new skills among team members. Cultivated a workplace culture that encourages high performance and enjoyment. Maintained compliance with federal, state, and local regulations. Ensured a clean and safe environment for guests and staff. Managed budgets effectively, making necessary adjustments. Adhered to labor laws and company policies. Organized and maintained restaurant inventory for optimal accessibility.
Assistant Manager
Zaxby's
05.2017 - 12.2020
- Train workers in food preparation, and in service, sanitation, and safety procedures. Compile and balance cash receipts at the end of the day or shift.
- Perform various financial activities such as cash handling, deposit preparation, and payroll. Supervise and participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
Front Desk Receptionist
Firestone Complete Auto Care
07.2018 - 10.2019
- Answer phone and schedule appointments, input service request and give price quotes
- After services are complete I would call the customer and let them know there cars are ready for pickup and accept payment. Also open and close store and do bank deposits.
Assistant Manager
Sonic Drive-In
06.2005 - 03.2017
- Perform various financial activities such as cash handling, deposit preparation, and payroll. Compile and balance cash receipts at the end of the day or shift.
- Train workers in food preparation, and in service, sanitation, and safety procedures. Supervise and participate in kitchen and dining area cleaning activities.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Education
High school diploma - undefined
Ridge View High School
Columbia, SC05.2005
Skills
- Recruiting
- Sales
- Cash handling
- Workday
- Customer relationship management
- Event coordination
- Communication skills
- Mobile devices
- Employment & labor law
- Menu Planning
- Management
- Catering
- Hotel experience
- Guest relations
- Restaurant management
- Business development
- Store Management Experience
- Payroll
- Technical Proficiency
- Presentation software
- Food handling
- QuickBooks
- Medical office management
- Merchandising
- Experience with children
- Customer service
- Analysis skills
- Paychex
- Profit & Loss
- Loss Prevention
- Sales data analysis
- Kitchen experience
- Microsoft Excel
- Hospitality
- Business management
- Human resources
- Microsoft Outlook
- Employee Orientation
- Kitchen Management Experience
- Productivity software
- Fine dining experience
- Barista experience
- Food preparation
- Cooking
- Leadership
- Financial acumen
- Host/hostess experience
- Manual handling
- Front Desk
- Inventory control
- Administrative experience
- POS
- Food industry
- Employee relations
- Sales management
- Microsoft Word
- Team management
- Guest services
- Mentoring
- Quick service & fast food restaurant
- Team development
- Assistant Manager Experience
- Budgeting
- Clerical experience
- Teamwork
- Coffee experience
- Office management
- Retail industry sales team management
- B2B sales
- Community engagement
- Staff development
- Computer skills
- Google Calendar
- Planograms
- Cash register
- Negotiation
- Casual dining experience
- Staffing management
- Food safety management
Certification
- Food Handler Certification
- Driver's License
- ServSafe proctor September 2023 to September 2027
- ServSafe July 2022 to July 2027
- Food Safety Certification
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
General Manager
Caribou Coffee
10.2024 - 10.2025
General Manager
Checkers & Rally's Drive-In Restaurants
11.2023 - 10.2024
Customer Experience Manager/Assistant Manager
Michaels
06.2021 - 10.2025
General Manager
Chipotle Mexican Grill
12.2020 - 11.2023
Front Desk Receptionist
Firestone Complete Auto Care
07.2018 - 10.2019
Assistant Manager
Zaxby's
05.2017 - 12.2020
Assistant Manager
Sonic Drive-In
06.2005 - 03.2017
High school diploma - undefined
Ridge View High School