Christy Skinner
Murfreesboro,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Sr. Collections Specialist
Connect America/Lifeline (Formerly Philips Healthcare)
10.2021 - Current
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained strict compliance with federal regulations and industry best practices to ensure ethical collection practices at all times.
- Performed collections activities for multiple Medical Plans, prioritizing follow-up actions, and making informed decisions regarding payer updates, rebills, and invoice credits
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sr. Collections Consultant
Healthcare Provider Solutions
02.2020 - 07.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with strong sense of personal responsibility.
- Reviewed provider/payer contracts for remittance advice discrepancies or denials
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Communicated frequently with insurance payors and clients to resolve claim denials in timely manner
- Posted Payments: Medicaid, Medicare, patient, and facility payments
- Completed monthly payment posting reconciliation
- Complete appeals for upheld denials- Providing all necessary documentation to Medical Plan, as proof of proper billing
Revenue Cycle Supervisor
Mental Health Cooperative
12.2015 - 11.2019
- Promoted to Billing Supervisor after first year of employment
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Updated and corrected demographic information to facilitate smooth billing operations.
- Served as subject matter expert on reimbursement regulations, maintaining up-to-date knowledge of industry best practices and compliance requirements.
- Provided exceptional customer service by addressing billing questions and concerns in timely, professional manner.
- Verified eligibility, authorizations, and plan coverage specifications to ensure accurate billing
- Managed accounts receivable aging, ensuring timely follow-up on outstanding balances and prompt resolution of discrepancies.
Senior Reimbursement Specialist
Verus Healthcare, LLC
04.2014 - 11.2015
- Promoted to Senior level in 6 months because of ability to produce results
- Maintained confidentiality of patient finances, records, and health statuses.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Insurance Representative
Ducklo EyeCare
10.2011 - 03.2014
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Manually filed vision exams and materials claims via vision insurance portals
- Investigated and processed claims swiftly to ensure most efficient reimbursement turn around times
- Posted insurance and patient payments
- Answered incoming calls and routed to appropriate departments
- Prepared patient charts and obtained authorizations for upcoming appointments
Billing Representative
Tennessee Retina, PC
08.2002 - 10.2011
- Used data entry skills to accurately document and input claims.
- Worked with multiple departments to check proper billing information.
- Keyed multiple physicians encounter forms within system, daily, ensuring accuracy for electronic claims submission
- Contributed to company revenue growth by identifying potential billing errors
- Analyzed insurance remittances to determine denial codes
Surgical Coordinator
Tennessee Retina, PC
- Maintained accurate office and procedural appointments and promptly addressed any changes or concerns.
- Completed paperwork, recognizing if discrepancies and promptly addressing for resolution.
- Maintained strict adherence to HIPAA regulations, protecting privacy of patient information at all times.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Communicated daily with patients, hospitals, providers and staff to schedule surgical procedures or make changes as necessary
- Verified insurance coverage and obtained pre-authorizations.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to procedure itself or recovery expectations afterward.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for 8 Retina Specialists
Front Desk Coordinator
Tennessee Retina, PC
- Updated client records accurately and efficiently, ensuring data integrity within system.
- Scheduled patient appointments in computer system.
- Oversaw daily clinic flow and delegated tasks to employees
- Handled assignments independently with good judgement and critical thinking skills.
- Verified patient demographic information, copied documentation and directed to provided information.
- Collaborated with team members to address patient needs and ensure seamless operations.
- Prepared weekly employee work schedules to meet operational needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Trained staff on front desk procedures and policies.
Education
General Studies
Middle Tennessee State University
Murfreesboro, TNGeneral Office Services
Nashville State Community College
Nashville, TNSkills
- Professionalism and Confidentiality
- Documentation and Recordkeeping
- Data Entry Efficiency
- HIPAA Compliance
- Problem-Solving
- Clerical Support
- Payer/provider contract understanding
- Customer service
- Patient and insurance billing/collections
- Accounts receivable
- Remittance advice analysis
- Account management
- Process improvement
- Corrected claims and appeals
- Cash posting
- Electronic billing
- Microsoft Office
- Insurance website portal access and migration
- Various practice management systems (eClinicalWorks, Waystar, Change Healthcare, Availity, SalesForce, OnBase, PeopleSoft, Brightree, Wellsky, TIER, My Vision Express)
Timeline
Sr. Collections Specialist
Connect America/Lifeline (Formerly Philips Healthcare)
10.2021 - Current
Sr. Collections Consultant
Healthcare Provider Solutions
02.2020 - 07.2021
Revenue Cycle Supervisor
Mental Health Cooperative
12.2015 - 11.2019
Senior Reimbursement Specialist
Verus Healthcare, LLC
04.2014 - 11.2015
Insurance Representative
Ducklo EyeCare
10.2011 - 03.2014
Billing Representative
Tennessee Retina, PC
08.2002 - 10.2011
Surgical Coordinator
Tennessee Retina, PC
Front Desk Coordinator
Tennessee Retina, PC
General Studies
Middle Tennessee State University
General Office Services
Nashville State Community College
Similar Profiles
Ashley RobertsonAshley Robertson
Medical Billing Specialist at Connect America/LifelineMedical Billing Specialist at Connect America/Lifeline
Dan CorneliusDan Cornelius
Project Manager /Analyst at Lifeline By Connect AmericaProject Manager /Analyst at Lifeline By Connect America
Peter KazlowskiPeter Kazlowski
Technical Support Engineer II at Philips Healthcare North America LLCTechnical Support Engineer II at Philips Healthcare North America LLC