Christy Skinner
Bentonia,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Southern Comfort Cleaning. Skilled in residential cleaning and exceptional communication, adept at fostering guest relations and solving complex problems. Increased sales through effective team leadership and customer service excellence.
Overview
27
27
years of professional experience
Work History
Housekeeper
Southern Comfort Cleaning
03.2019 - 08.2024
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Washed and put away kitchen dishes, utensils and glassware.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Secretary
Ward's Towing Service
01.2014 - 10.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Waitress/Cashier Team Lead
Sonny's BBQ
12.1997 - 02.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Education
Bachelor of Arts - Small Business Administration And Management
Southern New Hampshire University
Hooksett, NH04.2025
Skills
- Guest Relations
- Laundry Management
- Customer Service
- Residential Cleaning
- Housekeeping
- Interior and exterior cleaning
- Excellent oral and written communication
- Hospitality background
- Customer-Oriented
- Exceptional communicator
- Teamwork
- Complex Problem-Solving
Timeline
Housekeeper
Southern Comfort Cleaning
03.2019 - 08.2024
Secretary
Ward's Towing Service
01.2014 - 10.2023
Waitress/Cashier Team Lead
Sonny's BBQ
12.1997 - 02.2011
Bachelor of Arts - Small Business Administration And Management
Southern New Hampshire University
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