Christy Smith
Concord,NC
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Specialist
RXO
Charlotte, NC
03.2022 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Produced, distributed and tracked more than 400 monthly invoices for a full service provider of time sensitive transportation .
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Accounts Receivable Specialist
Cedar Management Group
11.2020 - 03.2022
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Generated monthly accounts receivable reports to submit developments for management review.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Handled day-to-day accounting processes to drive financial accuracy.
Online Retail 3rd Party Vendor
Amazon.com
01.2005 - 11.2021
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Student Accountant
The Art Institute Of Charlotte
07.2009 - 03.2014
- Analyzed and verified employee expense reports for accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
Bachelor of Arts - Business Management
Concord University
Athens, WV05.1999
Skills
- Billing Systems and Software
- Billing Dispute Resolution
- Microsoft Office
- Monthly Billing Management
- Invoice Processing
- Collection Calls
- Statement Reviews
- Payments Posting
- Office Support
- Monetary Transactions
- Month-End Closing Procedures
- Office Supplies and Inventory
- Precision and Accuracy
- Invoicing Proficiency
- Customer Engagement
- Collections Understanding
- Reconciling Accounts
Timeline
Accounts Receivable Specialist
RXO
03.2022 - Current
Accounts Receivable Specialist
Cedar Management Group
11.2020 - 03.2022
Student Accountant
The Art Institute Of Charlotte
07.2009 - 03.2014
Online Retail 3rd Party Vendor
Amazon.com
01.2005 - 11.2021
Bachelor of Arts - Business Management
Concord University
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