Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christy Smith

St. Petersburg

Summary

Target Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit Individual and Family needs and return each to optimal quality of life.

Overview

19
19
years of professional experience

Work History

Independent Living Coach

Volunteers Of America, Florida
11.2023 - Current
  • Promote values among participants and encourage self sufficiency.
  • Lead Life Skills Groups through personalized training sessions that included financial responsibly, supportive housing and health& nutrition.
  • Advocated for participant rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Collaborate with social workers or clinical therapists to develop and implement individualized care plans and document participant's interactions and interventions in electronic charting systems.
  • Assist participants in navigating housing, legal services and public benefits to gain access to valuable resources.

Target Case Manager

Directions For Living
05.2023 - 10.2023
  • Developed and implemented comprehensive case management plans to address families needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted families in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Partnered with local organizations to expand access to social and community services.
  • Evaluated treatment plans against individual goals and healthcare standards for mental health and substance abuse.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored the safety of children in the home and conducted weekly face to face visits in the home as part of the safety plan.


Case Manager Specialist

THE SALVATION ARMY
05.2018 - 05.2023
  • Interviews, accepts and provides comprehensive, long-term, structured, complex case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine the most effective program plans; develops comprehensive program plans/goals and evaluates client’s progress by conducting mentoring and counseling sessions with client and/or staff; serves as an advocate for children and families in order to acquire services that will enable them to functionally cope with their environment
  • Ensures constant compliance with funding requirements.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to children and families..
  • Served as a mandated reporter of child and adult abuse and worked with the state child welfare.


Program Coordinator Resource Center

The Salvation Army
03.2022 - 10.2022
  • Develops and evaluates existing and new program services based on changing needs of clientele; develops programs and secures resources to assist in the stabilization of homeless and low-income individuals and families.
  • Plans, coordinates, and/or facilitates life skills classes or educational workshops to help clients gain competencies that enable them to gain upward mobility or cope with their environment
  • Builds and maintains professional working relationships with community agencies and sets up Facility Use Agreements with agencies.


Lead Personal Service Coordinator

MOLINA HEALTHCARE/PATHWAYS BEHAVIOR HEALTH
09.2013 - 11.2017
  • Coordinated the needs of each client or family in their case plan
  • Assist in supervision and trained all personal service coordinators and case management staff on Intergrated Care Coordination Module
  • When problems or concerns were identified, offered constructive suggestions for corrective actions
  • Act as lead in handling all critical case plans
  • Managed numerous cases for High Risk NICU mothers, Mental Health, and Substance Abusers
  • Reviewed clinical documentation weekly and generated reports for Integrated Care Coordination Program (ICCP)meetings
  • Attended and presented case plans weekly team meetings to assist with compliance for mandated state regulations.

Health Insurance Billing Specialist

NASON MEDICAL CENTER
04.2011 - 11.2013
  • Processed insurance payments, reviewed claims, and processed claims for government and commercial insurances
  • Promote patient care by analyzing documentation for regulatory compliance, reimbursable services and patient outcomes
  • Verified benefits, accounts for collection or reimbursement.

EAST COAST MIGRANT HEAD START PROJECT, Disability
11.2005 - 04.2013
  • Assumed lead role in the implementation, planning and monitoring of being in compliance with health and nutrition
  • Ensured that health and nutrition information was current for record keeping and available for families as needed
  • As a part of management I developed program forms, policies and procedures that were for health and nutrition, unitizing the
  • Performance Standards of Head Start as my guide
  • Build relationships by networking in the community and encourage enrollment.Prepared and submitted reports for EMR utilizing the Child Find software
  • Ensure that children received medical, dental, nutrition and lead screenings that was mandated by Head Start Performance Standards and EPSDT
  • Educated and facilitate to parents and staff the importance on nutrition guidelines (SNAP, WIC, ECCL) health and safety checks in the classrooms, well checks and disability services (BabyNet, Bright Start and First Steps) services.Coordinated pre-services and in-services training for staff
  • Conducted and attended local Health Services Advisory Committee (HSAC) meetings
  • Monitor all aspects of health and nutrition for the centers
  • This included creating cycles meal menus, processing paper work for USDA reports and review contract & vendor agreements.

Education

B.S - Health Care Management

MILLER-MOTTE COLLEGE
Wilmington, NC

A.S - Health Information Technology

MILLER-MOTTE TECHNICAL COLLEGE
Charleston, SC

Skills

  • Certified Behavior Health Case Manager
  • Motivational Interviewer
  • Community Networker, Healthcare Advocate
  • Wraparound Facilitator
  • Resource Facilitator
  • Diversity Training
  • Clinical Documentation Reviewer
  • Quality Improvement
  • Emotional Awareness, Trauma Informed
  • Staff Training

Accomplishments

  • Achieved the 2021 Social Worker award from Bay Pines VA by completing a year of networking for the Medical Respite Program with accuracy and efficiency.

Timeline

Independent Living Coach

Volunteers Of America, Florida
11.2023 - Current

Target Case Manager

Directions For Living
05.2023 - 10.2023

Program Coordinator Resource Center

The Salvation Army
03.2022 - 10.2022

Case Manager Specialist

THE SALVATION ARMY
05.2018 - 05.2023

Lead Personal Service Coordinator

MOLINA HEALTHCARE/PATHWAYS BEHAVIOR HEALTH
09.2013 - 11.2017

Health Insurance Billing Specialist

NASON MEDICAL CENTER
04.2011 - 11.2013

EAST COAST MIGRANT HEAD START PROJECT, Disability
11.2005 - 04.2013

A.S - Health Information Technology

MILLER-MOTTE TECHNICAL COLLEGE

B.S - Health Care Management

MILLER-MOTTE COLLEGE

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