Christy Spier
Lebanon
Summary
Proven Medical Information Tech II Officer at Samaritan Health Services, adept in customer service and problem-solving. Excelled in providing accurate medical information, enhancing customer satisfaction, and ensuring regulatory compliance. Skilled in teamwork, communication, and literature reviews, contributing to effective interdepartmental collaboration and data management.
Overview
21
21
years of professional experience
Work History
Medical Information Tech II
Samaritan Health Services
11.2003 - Current
- Established credibility with clients by consistently providing accurate, timely responses backed by appropriate references when addressing their medical information needs.
- Provided high-quality customer service to healthcare professionals seeking assistance or clarification on complex medical topics related to company products.
- Conducted thorough literature reviews to support the creation of evidence-based responses for complex inquiries.
- Improved overall customer satisfaction by promptly addressing inquiries from patients, caregivers, and healthcare providers.
- Streamlined communication between departments through effective collaboration on medical data compilation.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all relevant policies and procedures.
Education
High School Diploma - General Studies
Lebanon Union High School
Lebanon, OR06.1988
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Verbal communication
- Friendly, positive attitude
Timeline
Medical Information Tech II
Samaritan Health Services
11.2003 - Current
High School Diploma - General Studies
Lebanon Union High School
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