Christy Spoljaric
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Eager to contribute to team success and further develop professional skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Partner Success Manager
Mindcare Solutions
08.2024 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Collaborated with a diverse team of professionals to develop innovative solutions.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Possess and utilize professional-level verbal and written communication skills to foster relationships, build censuses, and facilitate timely and accurate communication's with clients and families.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Reliable and self-motivated with exemplary organizational, time management, and attention-to-detail skills.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Improved client satisfaction rates by diligently addressing concerns and providing prompt resolutions to issues.
- Scheduled & updated visits each months.
- Ordered prescriptions as needed for Nurse Practitioner or pharmacy.
- Managed patient referrals
- Manage Psychotropic reports for each facility quarterly
- Attend PT&T meetings monthly if requested by facility.
- Sent report to facilities prior to each visit.
- Spoke to families as needed regarding any concerns or questions they had.
- Scheduled all visits each month for the provider.
- Perform any assessments requested by the provider.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Clinical Account Manager
Mindcare
01.2024 - 08.2024
- Improved client satisfaction rates by diligently addressing concerns and providing prompt resolutions to issues.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Scheduled, updated and maintained facility preparations and quality health care.
- Researched potential clients needing mental health needs.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and facility retention through dynamic communication, prompt problem resolution and facilitation of positive work environment.
- Serviced existing accounts on regular basis to maximize community growth.
- Clarified customer requests and answered questions to regarding concerns.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked to develop relationships by identifying and pursuing new leads and building rapport with residents and staff.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Networked at events and by phone to expand business.
- Strengthened relationships with key healthcare providers, fostering trust and collaboration for mutual success.
- Built strong partnerships with internal departments such as billing, reception, admissions to enhance overall operations effectiveness.
- Enhanced patient care by streamlining clinical account management processes and implementing efficient systems.
- Expanded client base by proactively seeking out new business opportunities within the facility.
- Established clear performance goals for self and team members which led to increased productivity levels across the board.
- Managed patient referrals.
- Scheduling of facilities monthly and sending out Visit dates.
- Sent report to facilities prior to each visit.
- Prescribed medications for Nurse practitioner and pharmacy.
- Spoke to families as needed for any questions they may of had.
- Attended requested meetings by the facilities.
- Perform any assessments requested by the provider.
- Manage Psychotropic reports quarterly
- Checked meds for each visit.
Clinical Field Specialist
Psych360
08.2021 - 01.2024
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
- Participated in cross-functional teams to address broader organizational goals beyond immediate scope of work.
- Demonstrated commitment to company values, contributing positively to the overall corporate culture as an engaged team member.
- Leveraged strong communication skills to effectively liaise between clients.
- Fostered positive working relationships with clients through proactive communication and problem-solving initiatives.
- Collaborated with team members to develop innovative solutions for complex field challenges.
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Assisted in the development of training materials for new hires, ensuring comprehensive understanding of job requirements.
- Maintained strict adherence to safety protocols, resulting in zero accidents during tenure.
- Established a track record of meeting or exceeding performance targets consistently throughout tenure as Field Specialist.
- Played a key role in successful project completion by coordinating logistics and managing timelines efficiently.
- Enhanced client satisfaction by providing timely and accurate project updates.
- Developed and implemented customized service plans to meet customer needs.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Executed tasks within time.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Entered patient referrals
- Entered prescriptions requested by Nurse Practitioner or pharmacy.
- Sent visit dates each month to facilities
- Sent report to each facility prior to visit.
- Managed Psychotropic reports quarterly for facilities
- Attended requested meetings by the facilities.
- Spoke to families when requested regarding concerns or medication review.
- Scheduled all visits each month for the provider.
- Perform any assessments requested by the provider.
- Checked meds for provider.
Staff Nurse
Inn at CoalRidge
08.2012 - 08.2021
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Managed patients recovering from medical or surgical procedures.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Served as a preceptor for new nursing staff members, providing guidance and mentorship to foster professional growth and development.
- Improved patient outcomes by implementing evidence-based nursing practices and maintaining a strong focus on individualized care.
- Promoted patient safety by consistently adhering to infection control protocols and advocating for best practices within the interdisciplinary team.
- Enhanced the efficiency of the clinical team through effective communication, collaboration, and delegation of tasks.
- Participated in quality improvement initiatives aimed at enhancing patient outcomes and reducing healthcare-associated risks or complications.
- Contributed to positive clinical environment through active participation in staff meetings, committee work, and ongoing professional education opportunities.
- Recognized for consistently demonstrating strong clinical judgment, technical competence, and dedication to providing exceptional patient care.
- Educated patients on disease management strategies, self-care techniques, and available community resources to promote lasting wellness beyond their hospital stay.
- Utilized evidence-based practice to assess and provide care for patients.
- Participated in quality improvement initiatives to improve patient care outcomes.
- Responded to patient emergencies to provide prompt and correct intervention .
- Handled patient transfers, following safety protocols to prevent injuries.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Mentored new nursing staff, fostering professional growth and team building within the unit.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Educated patients and families to increase understanding of condition and best ways to manage.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Developed strong rapport with patients and families, promoting open communication channels for effective collaboration in treatment plans.
- Utilized advanced assessment skills to identify early indications of deterioration in a patient''s condition, enabling prompt intervention when needed.
- Administered medications and treatments to manage patient's condition.
- Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
- Maintained patient confidentiality by protecting unauthorized access to personal information.
- Acted as a clinical resource for colleagues seeking guidance on best practices or challenging cases, contributing to a supportive learning environment within the unit.
- Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
- Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted a culture of safety by maintaining strict adherence to infection control protocols and reporting potential hazards.
- Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Maintained accurate and comprehensive patient records in line with regulatory standards.
- Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Streamlined workflow processes, improving overall efficiency within the unit.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Handled patient discharge planning, arranging for follow-up care after leaving healthcare facility.
- Implemented individualized nursing care plans tailored to meet the unique needs of each patient population served.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Provided wound care to promote healing and prevent infection.
- Provided specialized care for critically ill patients requiring advanced monitoring and interventions.
- Streamlined nursing processes by incorporating technology into daily documentation, medication administration, and patient monitoring tasks.
- Measured and recorded weight, height, body temperature and blood pressure for average of 30 patients per day.
- Provided compassionate end-of-life care for terminally ill patients while supporting their families through the grief process.
Clinical Floor Nurse
The Briarwood
07.2009 - 08.2012
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Enhanced patient care by implementing evidence-based nursing practices and procedures.
- Provided thorough patient education, ensuring understanding of diagnoses, treatments, and follow-up instructions.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Mentored new nursing staff, fostering a supportive environment for professional growth and development.
- Actively sought opportunities for continuing education relevant to my role as a floor nurse in order maintain up-to-date knowledge about emerging trends within the profession.
- Utilized PointClick Care to document nursing assessments, treatments, medications and discharge instructions.
- Educated family members on how best support their loved ones during the recovery process at home after discharge from the hospital.
- Increased efficiency in documentation by utilizing electronic health record systems effectively and accurately.
- Collected and documented vital signs to maintain current records of patients' conditions.
- Delivered treatments and direct nursing care according to physicians' orders in Skilled environment.
- Helped patients feel comfortable by adjusting positions and engaging in casual conversation.
- Supported patients in completing activities of daily living such as dressing, grooming and shower assistance.
- Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
- Managed the care of diverse patient populations, adapting my nursing interventions to meet their unique needs and preferences.
- Reduced medication errors with diligent attention to detail during medication administration.
- Participated in quality improvement initiatives aimed at enhancing clinical practice standards across the nursing department.
- Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patients on Skilled floor.
- Administered medications safely according to physician orders, closely monitoring for adverse reactions or interactions among drugs.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Responded quickly to emergency situations, providing critical interventions under high-pressure circumstances.
- Maintained accurate records of residents' healthcare treatments and responses.
- Conducted ongoing assessments of patients'' physical, emotional, and social needs, adjusting care plans accordingly.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Managed patients recovering from medical or surgical procedures.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Evaluated patient histories, complaints, and current symptoms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better selfmanagement.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Maintained high standards of clinical excellence through regular participation in professional development opportunities and staying current with industry best practices.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Advanced critical thinking skills for prompt identification of potential complications or deteriorating conditions, leading to timely interventions that prevented further health decline.
- Reduced medication errors through vigilant monitoring and proper documentation of administered treatments.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Supported smooth transitions of care by effectively collaborating with other nurses during shift handovers, ensuring seamless continuity of patient care.
- Eased anxiety among patients facing challenging diagnoses or treatments by offering emotional support and empathetic guidance throughout their healthcare journey.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Measured and recorded patients' vital signs every hour.
- Enhanced patient satisfaction by delivering personalized care plans tailored to individual needs.
- Upheld regulatory compliance within the nursing practice through adherence to state mandates, facility policies, and established ethical guidelines.
- Streamlined shift change processes by creating efficient report sheets to communicate vital information among staff.
- Assisted physicians during medical procedures, ensuring timely completion and optimal patient outcomes.
- Coordinated discharge planning with case managers to streamline transitions from acute care settings back into the community.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Data Entry Pharmacy Technician
Omnicare Pharmacy
10.1996 - 07.2009
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
- Streamlined workflow for pharmacists by efficiently managing electronic prescription records and drug refill requests.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
- Ensured accuracy of insurance claims submissions through diligent verification of patient insurance details before submission.
- Assisted in training new Pharmacy Technicians, sharing best practices for efficient data entry procedures and techniques.
- Improved patient safety by ensuring accurate documentation of medication histories and allergy information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume Longterm care pharmacy environment.
- Demonstrated adaptability in learning new software tools used for prescription management, contributing to a seamless transition between systems when necessary.
- Assisted in maintaining a clean and organized workspace, ensuring efficiency and adherence to safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured and compounded medications following standard procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Maintained up-to-date knowledge about pharmaceutical products, enabling accurate identification of medications during data entry tasks.
- Supported the pharmacy''s commitment to exceptional patient care by actively participating in process improvement initiatives.
- Increased pharmacy productivity by effectively prioritizing tasks and maintaining focus on time-sensitive assignments.
- Facilitated timely order processing by promptly entering customer information and medication details into the database.
- Ensured regulatory compliance with HIPAA guidelines and other relevant laws, protecting patient privacy while handling sensitive medical data.
- Streamlined drug distribution processes, reducing wait times for patients.
- Utilized pharmacy management software to process prescriptions efficiently.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Certificate - License Practical Nurse
Portage Lakes Career Center
Green, OH09-2003
High School Diploma -
Norton High School
Norton, OH05-1995
Skills
- Customer relationship building
- Administrative management
- Client relationship management
- Conflict resolution
- Workflow optimization
- Account management
- Active listening
- Creative and critical thinking
- Interpersonal communication
- Collaboration and teamwork
- Establishing effective relationships
- Excellent communication
- Mentoring and coaching
- Knowledgeable in Point Click Care, Matrix, Quikmar
Certification
CPR Certified
Timeline
Partner Success Manager
Mindcare Solutions
08.2024 - Current
Clinical Account Manager
Mindcare
01.2024 - 08.2024
Clinical Field Specialist
Psych360
08.2021 - 01.2024
Staff Nurse
Inn at CoalRidge
08.2012 - 08.2021
Clinical Floor Nurse
The Briarwood
07.2009 - 08.2012
Data Entry Pharmacy Technician
Omnicare Pharmacy
10.1996 - 07.2009
Certificate - License Practical Nurse
Portage Lakes Career Center
High School Diploma -
Norton High School
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