Christy Stanley
Certified Phlebotomy Technician
Willis,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomy position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hosekeeping
Harper's Retreat
06.2021 - 01.2023
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
Housekeeping and Laundry Attendant
Bentwater Sales Corporation
05.2019 - 02.2020
- Restocked room supplies such as facial tissues for personal touch with every job.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Responded to requests from patrons for linens and toiletries.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Disposed of trash and recyclables each day to avoid waste buildup.
Secretary
Jim Williams Construction
09.2016 - 02.2017
- Received and routed incoming calls and correspondence to promote timely communication.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained organized filing system of paper and electronic documents.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Cashier
Mock's Grocery
09.2014 - 01.2016
- Helped customers find specific products, answered questions and offered advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Call Center Representative
Spherion Staffing On site @ Aon Hewitt
10.2010 - 10.2011
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Processed customer account changes.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Contributed to process improvements within team by suggesting innovative solutions that led to enhanced workflows and better results.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Call Center Representative
Charter Communications
11.2004 - 06.2006
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Processed customer account changes.
- Consulted with customers regarding cable, internet needs, addressing customer concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Conroe High School
Conroe, TX06.1991
Certified Dental Assistant - Dental
Houston Dental Assistant School
The Woodlands, TX 04.2024 -
Certified Phlebotomy Technician - Phlebotomy
Cal Regional Phlebotomy Technician
Conroe, TX 04.2024 - 05.2024
Skills
Call center operations
undefinedCertification
Certified Phelmbotomy Technician
Timeline
Certified Dental Assistant - Dental
Houston Dental Assistant School
04.2024 -
Certified Phlebotomy Technician - Phlebotomy
Cal Regional Phlebotomy Technician
04.2024 - 05.2024
Hosekeeping
Harper's Retreat
06.2021 - 01.2023
Housekeeping and Laundry Attendant
Bentwater Sales Corporation
05.2019 - 02.2020
Secretary
Jim Williams Construction
09.2016 - 02.2017
Cashier
Mock's Grocery
09.2014 - 01.2016
Call Center Representative
Spherion Staffing On site @ Aon Hewitt
10.2010 - 10.2011
Call Center Representative
Charter Communications
11.2004 - 06.2006
High School Diploma -
Conroe High School
Certified Phelmbotomy Technician
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