Christy Stanley
Certified Phlebotomy Technician
Willis,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomy position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hosekeeping
Harper's Retreat
06.2021 - 01.2023
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
Housekeeping and Laundry Attendant
Bentwater Sales Corporation
05.2019 - 02.2020
- Restocked room supplies such as facial tissues for personal touch with every job.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Responded to requests from patrons for linens and toiletries.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Disposed of trash and recyclables each day to avoid waste buildup.
Secretary
Jim Williams Construction
09.2016 - 02.2017
- Received and routed incoming calls and correspondence to promote timely communication.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained organized filing system of paper and electronic documents.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Cashier
Mock's Grocery
09.2014 - 01.2016
- Helped customers find specific products, answered questions and offered advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Call Center Representative
Spherion Staffing On site @ Aon Hewitt
10.2010 - 10.2011
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Processed customer account changes.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Contributed to process improvements within team by suggesting innovative solutions that led to enhanced workflows and better results.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Call Center Representative
Charter Communications
11.2004 - 06.2006
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Processed customer account changes.
- Consulted with customers regarding cable, internet needs, addressing customer concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Conroe High School
Conroe, TX06.1991
Certified Dental Assistant - Dental
Houston Dental Assistant School
The Woodlands, TX 04.2024 -
Certified Phlebotomy Technician - Phlebotomy
Cal Regional Phlebotomy Technician
Conroe, TX 04.2024 - 05.2024
Skills
Call center operations
Communicating with clients
Interpersonal skills
Data gathering
Benefits Specialist for Healthcare Options
401K
Interpersonal Communication
Multitasking
Problem Resolution
Verbal Communication
Customer Service
Task Prioritization
First Aid/CPR
Certification
Certified Phelmbotomy Technician
Timeline
Certified Dental Assistant - Dental
Houston Dental Assistant School
04.2024 -
Certified Phlebotomy Technician - Phlebotomy
Cal Regional Phlebotomy Technician
04.2024 - 05.2024
Hosekeeping
Harper's Retreat
06.2021 - 01.2023
Housekeeping and Laundry Attendant
Bentwater Sales Corporation
05.2019 - 02.2020
Secretary
Jim Williams Construction
09.2016 - 02.2017
Cashier
Mock's Grocery
09.2014 - 01.2016
Call Center Representative
Spherion Staffing On site @ Aon Hewitt
10.2010 - 10.2011
Call Center Representative
Charter Communications
11.2004 - 06.2006
High School Diploma -
Conroe High School