Christy Stroud
Lithonia,GA
Summary
Motivated individual with over 8+ years experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Business Sales Concierge
Edible Arrangements, LLC
10.2021 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborative efforts with Sales unit on logistics for events experience orders and live events.
- Administrative task including completely daily , weekly, monthly, reporting, assigned paperwork prospect follow-up and client relations.
- Receive and evaluate paperwork for potential Edible Arrangements franchisees.
Sales & Event Manager
Maggiano's Little Italy - Official Page
07.2014 - 09.2020
- Worked with clients and vendors from events conception to final execution, using traditional and non-traditional techniques to create unique events for groups of 10-350+
- Attended trade shows and expos to market banquet space , catering/delivery/restaurant.
- Solicited new / past guest through outreach and research.
- Hosted monthly events to showcase venue and culinary skills of culinary team and vendors.
- Understanding of BEO and all communication that is needed between teammates. FOH Managers, and kitchen.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Was constant contributor to weekly meetings with General Manager and Area Director to identify techniques to overcome sales obstacles.
- Collaborated with advertising group to create promotion and advertising messages and retail incentives.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing knowledge and sales tactics.
- Identify gaps between business goals and customer needs in order to promote loyalty operations.
- Assisted to achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales & Event Assistant
Maggiano's Little Italy - Official Page
11.2011 - 07.2014
- Assist with organizing sales blitz / promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with Chef and Event Lead to identify hurdles and offered insight prior to scheduled events.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Built relationships with customers and community to establish long-term business growth.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Performed administrative support duties.
Front of House Staff Member
Maggiano's Little Italy - Official Page
06.2008 - 11.2011
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increase daily beverage sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with customers to understand needs and provide great service.
- Increased customer satisfaction by resolving Catering/Delivery issues.
Hostess
Maggiano's Little Italy - Official Page
10.2005 - 06.2008
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests using OpenTable.
- Answered customer questions about hours, seating and general restaurant information.
Education
Bachelor of Science - Health Sciences
Tennessee State University
Nashville, TN12.2008
Skills
- Strategic Planning
- Critical Thinker
- Conflict Resolution
- Team Leader/Supervisory
- Training/Coaching
- B2B Sales
- B2C Sales
- Conflict Resolution
- Experience with Microsoft office, Excel, and Powerpoint
- Collaborative
Timeline
Business Sales Concierge
Edible Arrangements, LLC
10.2021 - Current
Sales & Event Manager
Maggiano's Little Italy - Official Page
07.2014 - 09.2020
Sales & Event Assistant
Maggiano's Little Italy - Official Page
11.2011 - 07.2014
Front of House Staff Member
Maggiano's Little Italy - Official Page
06.2008 - 11.2011
Hostess
Maggiano's Little Italy - Official Page
10.2005 - 06.2008
Bachelor of Science - Health Sciences
Tennessee State University
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