Christy Summers
St Louis,MO
Summary
Driven Warehouse Manager with 4-year history of promoting financial objective attainment through strategic personnel and materials management. Exceptional Communication and Prioritization in warehouse operations. Reputation for high standards and accuracy. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of 11+. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Mainframe. Seasoned Warehouse Manager experienced in formulating strategies for minimizing logistical supply chain costs. Documented success identifying measures to reduce transport time and save on transportation costs. Astute in shipping laws and regulations, assessing financial impacts of regulatory changes and obtaining permits for transporting hazardous materials. Organized Transportation Manager competent in Managing Drivers and making sure their routes are efficiently routed. Highly talented in efficiency planning, cost reduction and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues. Resourceful Manager who has achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure a management position where I can excel with a team.. Ready to help our team achieve company goals.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
Electro Battery Mfg
06.2019 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Expedited resolutions of shipping errors and packaging mistakes.
- Conducted inventory audits with [Number]% accuracy following company procedures.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Managed scheduling and task delegation for [Number]-member warehouse team.
- Organized records of vehicles, schedules and completed orders.
- Collaborated with manufacturing and supply chain management.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Oversaw and motivated team of [Number] employees in warehouse to increase efficiency by [Number]%.
- Managed over $[Number] in inventory and [Number] employees in [Number] square-foot warehouse for [Type] of company.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Implemented [Type] strategies to improve processes, systems and behavior.
Territory Sales Representative
Electro Battery Mfg.
05.2015 - 06.2019
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Met or exceeded sales, customer service and loyalty program standards.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Liaised between clients and support team to quickly resolve issues.
- Recorded accurate and efficient records in customer database.
- Presented information to customers, peers and management.
- Quoted prices, credit terms and other bid specifications.
- Built and cultivated long-term quality relationships with over [Number] clients by addressing needs and providing superior customer service.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Developed, maintained and utilized diverse client base.
- Developed and maintained strong working relationships with [Industry] professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion for [Industry].
- Consulted with businesses to supply accurate product and service information.
- Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
- Prepared and delivered presentations to [Type] customers to highlight offerings and secure new business.
- Maintained current knowledge of evolving changes in [Industry] marketplace.
- Managed portfolio of [Number] accounts and $[Amount] in sales.
- Managed $[Amount] book of business with [Type] customers.
Office Clerk/OTC Sales
Electro Battery Mfg
10.2011 - 05.2015
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Delivered clerical support by handling range of routine and special requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Checked documentation for accuracy and validity on updated systems.
- Handled incoming business and client requests for information.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Received and routed business correspondence to correct departments and staff members.
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Routed more than [Number] calls per day to office staff members.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Responded to requests for information from various individuals by providing [Type] documents.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Education
BBA - Business Administration
Webster University
St Louis, MO06.2008
Skills
- OSHA Standards
- Staff Supervision
- System Updates
- Order Picking and Processing
- Detailed Instruction
- Shipping and Receiving
- Environmental Concerns
- Utilization Improvements
- Operational Efficiency and Safety
- Customer Care
- Inventory Supplies
- Budget Controls
- Safety Standards
- Delegating Work
- Policy and Procedure Adherence
- Conflict Resolution
- Safety Monitoring
- Facility Maintenance
- Employee Safety
- Hiring and Training
- Company Inventory Oversight
- Budget Adherence
- Fleet Dispatching
- Billing and Invoicing
- Collaborative Team Work
- Verbal and Written Communication
- Billing Systems
- Team Coaching
- Performance Evaluations
- Operations Management
- Distribution and Warehousing
- Inventory Management Software
- Quality Management
- Heavy Lifting
- Operations Planning
- Resource Allocation
- Forklift Operation
- Purchasing Management
- Daily Operations Management
- Hazardous Material Tracking
- Supply Chain Solutions
- Data Interpretation
- Staff Development
Timeline
Warehouse Manager
Electro Battery Mfg
06.2019 - Current
Territory Sales Representative
Electro Battery Mfg.
05.2015 - 06.2019
Office Clerk/OTC Sales
Electro Battery Mfg
10.2011 - 05.2015
BBA - Business Administration
Webster University
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