Christy Summerville

Administrative Unit Coordinator

Baptist Memorial Hospital For Women

05.2001 - 06.2023

Identify and facilitate resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
Coordinate non-clinical and ancillary services of assigned patient care units.
Achieve appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
Employ effective communication with patients and families, physicians and other healthcare team members related to patient condition.
Lead and direct staff to encourage internal and external customer service through positive interactions within facility and community.
Schedule patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
Receive physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
Research patient information for outside hospitals and specialists.
Ensure all patient information is accurate.
Assist with processing patient admissions, transfers and discharges.
Assemble and maintain patient medical records and other documents related to patient care.
Enter work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Conduct in-person greeting, welcome and orientation for newly admitted and transferred patients.
Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
Help troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
Receives 60+ inbound calls handled courteously and professionally.