Hi, I’m
Christy Taylor
Lancaster,SC
Overview
23
years of professional experience
1
Certification
Work History
The Home Depot RDCLancaster, SC
Sales Associate
04.2024 - 05.2024
Job overview
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
Guardian GlassFort Lawn, SC
Spur Line Operator & Closer
12.2022 - 04.2024
Job overview
- Performed data entry of customer information into the tagging system database.
- Assisted with quality control by ensuring all tags were properly placed on merchandise.
- Operated tagging equipment to affix price tags onto items in accordance with company policy.
- Maintained cleanliness of work area throughout shift.
- Prepared shipping documents such as invoices, packing slips, and bills of lading for outgoing shipments.
- Followed safety protocols when handling hazardous materials or operating machinery.
- Collaborated with store personnel in determining appropriate placement of tag labels on various items within the store layout design plan.
- Participated in cycle counting activities to ensure accurate inventory levels.
Sambo's 903 Drive-InLancaster, SC
Srvc
03.2001 - 09.2013
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Owens CorningRichburg, SC
QCtrl
04.2005 - 07.2007
Job overview
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Developed corrective action plans based on findings from investigations and audits.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Evaluated suppliers' performance against established criteria for quality assurance purposes.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Trained new employees on proper use of test equipment and inspection techniques.
- Assisted engineering department with design verification tests as needed.
- Reviewed customer complaints and identified potential sources of quality issues.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Tested finished goods prior to shipment according to established protocols.m
Education
Cornerstone Christian AcademyTownsend, GA
High School Diploma
07-2007
University Overview
Skills
- Client Account Management
- Customer Needs Assessment
- Contract Preparation
- Sales Development
- Equipment Operation
- Regulatory Compliance
- Safety Compliance
- Forklift Operation
- Quality Assurance
- Machinery Operation
- Equipment Inspection
- Quality Control
- Machinery Cleaning
- Equipment monitoring
- Workplace Safety
- Basic Math
- Materials Management
- OSHA
- Machinery Operations
- Production Equipment Experience
- Shipping and Labeling
- Pneumatic Systems
- Teamwork and Collaboration
- Pumps and Compressors
- Computer Skills
- Logistics
- Complex Problem-Solving
- Modifications and adjustments
- Project Management
- Power and hand tools
- Quality Assurance Controls
- Performance Management
- OSHA Certification
- Assembly and production
- Good Communication
- Problem-Solving
- Precision measurement
- Start Up Procedures
- Machining and production standards
- Heavy Lifting
- Equipment Calibration
- Supply chain distribution
- Manufacturing
- Bandsaw and lathe operation
- Manual Machining
- Computer Numerical Control
- Forklift and Pallet Jack Operation
- Inventory Control
- Measuring and Test Equipment
- Goal Setting
- Plant Operations
- Team Collaboration and Leadership
- Process Improvement
- Documentation And Reporting
- Parts Repair and Replacement
- Plant Machinery and Equipment
- Daily Outage Reports
- Critical Decision-Making
- Reliability
- Peer Training
- Cost Reductions
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Performance Evaluations
- Profit and Loss Control
- Schweitzer Fault Locating Relays
- Analytical Skills
- Organizational Skills
- Interpersonal Skills
- Testing Quality Analysis
- Professional Demeanor
- Written Communication
Certification
- fork lift certification
- reach certification
- electric ladder certification
- electric pallet jack certification
Timeline
Sales Associate
The Home Depot RDC
04.2024 - 05.2024
Spur Line Operator & Closer
Guardian Glass
12.2022 - 04.2024
QCtrl
Owens Corning
04.2005 - 07.2007
Srvc
Sambo's 903 Drive-In
03.2001 - 09.2013
Cornerstone Christian Academy
High School Diploma