Christy Terrell
Summary
Dedicated administrative professional and patient registration with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Also, resourceful and experienced worker offering expertise in customer service, and file management. While handling multiple projects simultaneously with a high degree of accuracy. Looking for a new role with the chance for advancement.
Overview
10
10
years of professional experience
Work History
Registration Representative
Health Services Inc
09.2023 - Current
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Determined appropriate appointment type and scheduled each in system.
- Collected demographic and insurance information from patients.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Assisted in processing patient payments via cash, checks and credit cards.
- Completed registration paperwork, verifying accurate patient information.
RCA
United States Postal Service, USPS
01.2021 - Current
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted mail according to order of address appearance for easy access in field.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Organized mail ahead of delivery runs for correct routing.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Employed GPS and other navigational tools to find shortest routes to locations.
Administration Assistant
Convergent
02.2019 - 01.2021
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained databases to track and record customer data.
Mental Health Observer
Wexford Health Services-Kilby Prison
12.2017 - 01.2021
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Monitored patient progress.
- Maintained patient records and updated electronic health systems to safeguard data.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Answered phone calls
- Made sure treatment plans was signed by wardens
- Monitored each patient at random times within the time limit of their health plan time limit.
Office Administrative Assistant
Board Of Education - Goodwyn Middle School
11.2013 - 05.2017
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Authored business documents to organize and emphasize information quickly and effectively.
Education
No Degree - Nursing
Troy University
MOntgomery, AL08.2018
High School Diploma -
Robert E Lee
Montgomery, AL05.2014
Skills
- Administrative Functions
- Appointment Scheduling
- Patient Confidentiality
- Patient Registration
- Multitasking Abilities
- Self Motivation
- Time Management
- Data Entry
- Good Telephone Etiquette
- Microsoft Office
Timeline
Registration Representative
Health Services Inc
09.2023 - Current
RCA
United States Postal Service, USPS
01.2021 - Current
Administration Assistant
Convergent
02.2019 - 01.2021
Mental Health Observer
Wexford Health Services-Kilby Prison
12.2017 - 01.2021
Office Administrative Assistant
Board Of Education - Goodwyn Middle School
11.2013 - 05.2017
No Degree - Nursing
Troy University
High School Diploma -
Robert E Lee
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