Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTY TOWNSELL

Houston,USA

Summary

Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over [Number] years of industry experience.

Overview

5
5
years of professional experience

Work History

Guest Relations Supervisor

The Adecco Group /Target
10.2020 - 10.2023
  • Managed large quantities of inbound calls, chats, and emails from current, past, and prospective customers
  • Including escalation calls transferred from multiple departments
  • Loosely followed communication 'scripts' when handling different topics
  • Identified customers' needs, clarified information, researched every issue, and provided personal solutions
  • Built sustainable relationships and engaged customers to build a dedicated clientele
  • Kept records of all conversations in our call center database in a comprehensible way
  • Met personal/team qualitative and quantitative targets collaborated with outside departments to coordinate solutions and retain guest satisfaction.

Digital Personal Shopper

Walmart Company
12.2019 - 10.2020
  • Served customers with knowledgeable, friendly support at every stage of their online shopping experience
  • Used expert knowledge of shopping within the store, all policies, and procedures to guide guest online shopping experience
  • Processed refunds to guest accounts and provided gift receipts when possible
  • Picked personal grocery items for delivery and pick-up orders
  • Organized and distributed pick-up and delivery orders
  • Made outbound calls to online customers regarding any updates or changes to their online accounts
  • Answered incoming calls from online shoppers with questions, concerns, or compliments regarding their online shopping experience
  • Collaborate with marketing team to develop and implement strategies to attract more online shoppers and increase revenue.

Cashier/Customer Service Representative/ Assistant Manager/Bookeeper

HEB Grocery Company
06.2018 - 12.2018
  • Processed customer transactions of goods and services while providing superior customer service
  • Led the successful operations of Central checkout
  • Prepared and verified checks, and maintained all store accounting functions
  • Directed and oversaw all lunch and breaks for multiple service employees
  • Mentored other service employees by delivering insight, positive feedback, and constructive criticism
  • Ordered and maintained Cash Office supplies and forms
  • Performed all duties of Business Center Representative on a frequent basis
  • Provided ongoing communication with store staff and management regarding daily events, as well as any concerns that may transpire
  • Reviewed and approved financial transactions at cash register and Business Center
  • Assisted with resolving electronic maintenance/terminal issues
  • Researched and resolved any store accounting variances
  • Implement customer service policies and procedures to ensure customer satisfaction and loyalty, and resolve any customer complaints or issues in a timely manner.

Education

High School -

Centennial High School
Compton, CA
06.2012

Skills

  • Customer Service
  • Rapport Building
  • Problem Resolution
  • Customer Account Management

Timeline

Guest Relations Supervisor

The Adecco Group /Target
10.2020 - 10.2023

Digital Personal Shopper

Walmart Company
12.2019 - 10.2020

Cashier/Customer Service Representative/ Assistant Manager/Bookeeper

HEB Grocery Company
06.2018 - 12.2018

High School -

Centennial High School

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CHRISTY TOWNSELL