CHRISTY TUNNELL
MUNCIE,INDIANA
Summary
Dynamic leader with extensive experience in curriculum development and strategic initiatives. Achieved significant enhancements in organizational effectiveness and performance improvement. Expertise in data analysis and conflict resolution, resulting in a rise in student satisfaction from 60th to 91st percentile while building community partnerships and mentoring professionals. Also, an expert in speaking and learning, including change management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director of Clinical Education, Associate Professor Nutrition & Nutrigenomics
Manchester University
08.2023 - Current
- Developed and implemented leadership curriculum for health professions education.
- Mentored nutrition students to foster academic and professional growth.
- Coordinated national Supervised Experiential Learning (SEL) experiences.
- Collaborated with faculty and SEL preceptors to integrate educational standards into curricula.
- Facilitated training workshops to enhance clinical skills and teaching strategies.
- Analyzed survey data on healthcare professionals' satisfaction, and led strategic initiatives to enhance organizational effectiveness and operational efficiency.
- Led strategic initiatives to enhance organizational effectiveness and operational efficiency.
- Collaborated with senior leadership to align departmental goals with company objectives, and drive strategic initiatives.
- Analyzed industry trends to inform decision-making and drive innovation.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed policies that fostered a culture of accountability and high performance.
- Mentored emerging leaders, providing guidance on professional development and best practices.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Negotiated agreements with external partners.
- Served as a public spokesperson at industry events or conferences.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Implemented new technologies to streamline processes and enhance productivity.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Led change management efforts to adapt to market shifts and organizational needs.
- Facilitated training workshops to enhance teaching strategies and clinical skills.
- Evaluated educational materials for effectiveness in clinical settings.
- Maintained records related to all aspects of the organization's clinical educational activities.
- Collaborated with internal departments such as marketing, human resources, in order to develop comprehensive strategies for promoting clinical education initiatives internally and externally.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to the organization's clinical educational activities.
- Developed curricula revisions to improve student learning outcomes.
Associate Clinical Lecturer of Nutrition and Dietetics
Ball State University
01.2014 - 01.2024
- Developed and implemented leadership track within undergraduate curriculum.
- Mentored nutrition students through academic challenges and thesis committees.
- Coordinated practicum site shadowing experiences for practical student learning.
- Conducted comprehensive evaluations of dietetic internship.
- Assisted with faculty training activities, focusing on curriculum development.
- Participated in faculty meetings to improve teaching strategies and academic policies.
- Incorporated technology into lectures to enhance learning experiences.
Consultant Dietitian
Still Waters Professional Counseling
Muncie, IN
01.2006 - 01.2018
- Conducted comprehensive evaluations to assess client nutritional needs.
- Developed personalized meal plans aligned with individual health goals and preferences.
- Collaborated with counseling team to support clients' emotional and physical well-being.
- Delivered workshops on nutrition topics for community outreach initiatives.
- Evaluated menus in schools, hospitals, and restaurants to ensure compliance with nutrition standards.
Director of Support Services
IU Health Ball Memorial Hospital
Muncie, USA
01.2004 - 01.2014
- Recruited by Chief Operations Officer to lead multi-departmental units, overseeing 250 FTEs through about 15 supervisors.
- Integrated new data tracking system, reducing Environmental Services cleaning times and patient transport times while decreasing patient throughput times by 42%.
- Delivered results within a multi-million dollar budget, reducing expenses and improving revenue projections for growth and efficiency.
- Achieved lowest cost per patient day in health system while exceeding patient satisfaction goals, raising satisfaction from 60th to 91st percentile.
- Oversaw compliance with healthcare regulations and industry standards consistently.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Conducted performance reviews for support staff and provided feedback on areas of improvement.
- Resolved conflicts between customers and employees in a timely manner.
- Re-engineered hiring and training processes, resulting in a 22% reduction in turnover.
- Facilitated 'Best Practices Group' within Support Services to promote knowledge sharing across all IU Health entities.
- Coordinated community outreach initiatives, including partnerships with local organizations and wellness programs.
- Managed budgeting processes for support service operations effectively.
- Developed training programs to improve staff skills and service delivery.
- Coordinated interdepartmental communication to ensure seamless patient care.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations across 4 departments.
- Recruited, hired and oriented departmental staff.
Assistant Store Manager
Casual Corner Group, Inc.
Tallahassee and Ocoee, USA
01.2000 - 01.2004
- Visual Merchandising Specialist trained to establish and enforce key visual standards.
- Revised company Loss Prevention standards and communicated expectations effectively.
- Designed and implemented productivity incentive programs to boost employee performance.
- Managed daily store operations, including staff scheduling and workflow optimization.
- Developed comprehensive training programs for new hires and ongoing staff development.
- Collaborated with management on promotional campaigns and merchandising strategies.
- Oversaw daily cash handling procedures, ensuring accurate reconciliation of discrepancies.
- Resolved customer complaints through attentive listening, detailed documentation, and effective solutions.
Attractions Hostess
Walt Disney World
Lake Buena Vista, USA
01.1999 - 01.2000
- Delivered engaging presentations as Attractions Hostess at EPCOT Center.
- Greeted guests, fostering a welcoming atmosphere throughout the attraction.
- Managed crowd control to ensure smooth guest traffic flow.
- Acted as continuous improvement liaison for cast communications.
- Executed emergency stops promptly during accidents or attraction issues.
- Collaborated with Cast/Management Communications Council to enhance operational efficiency.
Education
Master of Business Administration -
Ball State University
Muncie, IN01.2013
Indiana Healthcare Leadership Academy - Educational Leadership and Management
Indiana University Health
Indianapolis, IN01.2013
Schaffer Leadership Academy - Organizational Leadership
Schaffer Leadership Academy
Muncie, IN01.2011
Bachelor of Science - Food and Nutrition
Florida State University
Tallahassee, FL01.2004
Associate in Arts - Nutrition and English
Valencia Community College
Orlando, FL01.2002
"Mouseters" degree -
Disney College Program
Lake Buena Vista, FL01.1999
Skills
- Curriculum development
- Leadership training
- Strategic initiatives
- Regulatory compliance
- Community partnerships
- Data analysis
- Cross-functional collaboration
- Public speaking
- Conflict resolution
- Performance improvement
- Quality improvement
- Simulation training
- Assessment strategies
- Excellent communication skills
- Budget management and control
- Higher education strategies
- Negotiation techniques
Affiliations
- MBA Women International
- Executive Board Member, Indiana Academy of Nutrition and Dietetics Association (IAND)
- "M" Magazine "20 Under 40" Award Winner
- Academy of Nutrition and Dietetics
- Association of Healthcare Foodservice (AHF)
- Speaker, IAND Conference, AHF National Conference
Certification
- Commission on Dietetic Registration, 951520
- Indiana Professional License, 37001687A
- Lean Six Sigma Bronze Belt
Personal Information
Title: SENIOR LEADER & CLINICAL LECTURER
References
References available upon request.
Timeline
Director of Clinical Education, Associate Professor Nutrition & Nutrigenomics
Manchester University
08.2023 - Current
Associate Clinical Lecturer of Nutrition and Dietetics
Ball State University
01.2014 - 01.2024
Consultant Dietitian
Still Waters Professional Counseling
01.2006 - 01.2018
Director of Support Services
IU Health Ball Memorial Hospital
01.2004 - 01.2014
Assistant Store Manager
Casual Corner Group, Inc.
01.2000 - 01.2004
Attractions Hostess
Walt Disney World
01.1999 - 01.2000
Master of Business Administration -
Ball State University
Indiana Healthcare Leadership Academy - Educational Leadership and Management
Indiana University Health
Schaffer Leadership Academy - Organizational Leadership
Schaffer Leadership Academy
Bachelor of Science - Food and Nutrition
Florida State University
Associate in Arts - Nutrition and English
Valencia Community College
"Mouseters" degree -
Disney College Program
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