Christy Vaught
Bradenton,FL
Summary
Proven leader and efficient multitasker, I enhanced team productivity and customer satisfaction at Alorica by leveraging exceptional time management and customer service skills. Expert in cash handling and organization, I consistently met and exceeded performance goals, contributing to significant improvements in operational efficiency and client loyalty without compromising quality.
Overview
2025
2025
years of professional experience
Work History
Dispatch/Router
Diplomat Transportation
- Answered customer phone calls for taxi, town car, and other transportation.
- Processed prepayments for required trips.
- Assigned and dispatched drivers to preform services.
- Imported Medicare transportation information to create orders and route the medical fleet daily.
- Supervised the phone operators for quality assurance
- Processed payments for driver leases and rental properties
Valet Supervisor
Bay Plaza Condominiums
01.2022 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
Vehicle Test Driver
Transworld Inc.
05.2021 - 12.2021
- Supported prototype vehicle launches by conducting extensive durability tests and identifying areas for improvement.
- Identified opportunities for cost savings without sacrificing quality or safety through careful analysis of test results.
- Improved vehicle performance by providing detailed feedback on handling, acceleration, braking, and overall ride quality.
- Provided valuable insights into customer preferences through participation in focus groups and sharing observations from test driving experiences.
Donation Attendant
Goodwill
09.2020 - 05.2021
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
Security Agent
Envera Systems
09.2019 - 09.2020
- Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
- Ensured compliance with regulatory standards by enforcing property rules consistently among all individuals present onsite.
- Reduced theft incidents by implementing strict access control measures for employees and visitors.
- Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
- Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
Customer Service Representative
Mr. Sparky Electric
02.2019 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Team Leader
Alorica
03.2018 - 02.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Cashier
Walmart
09.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma - High School Education
Stewart County High School
Dover, TN05.2008
Skills
- Typing
- Customer Service
- Telephone Skills
- Time Management
- Multitasking
- Cash Handling
- Organization
- Valet
Timeline
Valet Supervisor
Bay Plaza Condominiums
01.2022 - Current
Vehicle Test Driver
Transworld Inc.
05.2021 - 12.2021
Donation Attendant
Goodwill
09.2020 - 05.2021
Security Agent
Envera Systems
09.2019 - 09.2020
Customer Service Representative
Mr. Sparky Electric
02.2019 - 09.2019
Team Leader
Alorica
03.2018 - 02.2019
Cashier
Walmart
09.2017 - 03.2018
Dispatch/Router
Diplomat Transportation
Diploma - High School Education
Stewart County High School
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