Christy Vesey

Patient Access Representative

Mercy One

09.2017 - Current

Provided exceptional customer service to patients during appointment scheduling and registration processes.
Assisted in verifying patient insurance information and collecting necessary documentation for efficient processing.
Utilized electronic health record systems to accurately input patient data and manage appointment schedules.
Collaborated with healthcare staff to facilitate smooth patient flow and enhance overall patient experience.
Maintained knowledge of facility policies and procedures to ensure compliance during patient interactions.
Supported front desk operations by answering phone inquiries and directing calls to appropriate departments.
Handled confidential patient information with discretion, adhering to HIPAA regulations at all times.
Engaged in continuous learning about healthcare access protocols to improve service delivery and efficiency.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
Provided excellent customer service to patients by remembering their names and addressing them by that when they come in and medical staff.