CHRISTY VIRDEN

• Service - oriented Natural leader Strong work ethic Point of Sale (POS) system operation Passion for customer satisfaction Patient Information Positive Attitude Maintains Strict Confidentiality Patient Wait Time Maintained Patient Financial Confidentiality HIPAA Compliance Patient Account Representative Medical Terminology Exercises Good Judgment Insurance verification Outstanding In \ outpatient Collections SKILLS WORK HISTORY Financial Counselor Atlanta Medical Hospital, 12/2017 to 05/2021
• Revenue Cycle (CRCR)
• Experience navigating Epic system
• CAC Certified
• Field/home visits to complete screening processes
• Patient pre-admission, concurrent visit, and post discharge financial Counseling including follow ups
• Conducts interviews with patients and/or family members
• Insurance collection and verification
• Records and maintains complete documentation of activities performed on each account
• POS payment for expected patient liability
• Performs financial clearance and establish payment arrangements for uninsured and underinsured
• Screenings for various government programs available
• Direct communication with doctors, nurses, and Case Managers
• High level clearance/access to sensitive information
• Thoroughly review and interpret medical records for any possible disability link
• Communication with various outside entities including the Office of Disability Adjudication Services
• Authorized Representative for disability patients
• Exceptional customer service skills
• Experience with GA Medicaid (GAMMIS), Medicare and other payor sources
• Presumptive Eligibility (PE)
• Front and back-end disability Patient Access Representative, 05/2015 to 12/2017 Spalding Regional Hospital- Conifer Health - Griffin, Georgia
• Assisted Financial Counselor with inpatient collections and financial Assistance Forms when necessary.
• Communicate with patients, family members, medical staff, administrative staff, or regulatory agencies.
• Refer patients to appropriate health care services or resources.
• Interview patients or their representatives to identify problems relating to financial obligations and financial assistance.
• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Analyze patients' abilities to pay and provide consultation on patients' rights.
• Scan PHI and created patient files for future hospital services.
• Conducted peer interviews and training of new hires.
• Prepared patient charts, pre-admissions, and consent forms as necessary.

Customer-oriented program manager with several years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

• Tamira Washington, Licensed Practical Nurse, 600 South Pinehill Road H-4, Griffin, GA, 30224, (470)262-3978
• Alexander Bland, Pharmacist, 601 South 8th Street, Griffin, GA, 30224, (770)228-2721
• JonJerica McDowell, Human Resource Manager, 470 Dacula Road, Dacula, GA, 30019, (470)775-4492

Teaches and certify students from various backgrounds. Proficient in Basic Life Support (BLS), First aid and AED Training with American Heart Association and American Red Cross.