CHRISTY WADE
Charlotte,NC
Summary
Organization, Change & Talent Strategy Consultant with over 20 years of experience delivering human capital and transformational change solutions to complex business issues for many of the world's leading Fortune 500 companies across Healthcare, Life Sciences, Consumer Products and Financial Services industries, including Banking, Insurance, Asset Management and FinTech sectors. I serve as a trusted advisor to client executives (i.e., business leaders, CHROs, CIOs, CTOs, CFOs, CROs, COOs, etc.) by partnering with them to affect large scale business transformations across both front and back office functions, including Sales, Human Resources, Information Technology, Finance, Risk Management, Compliance and Internal Audit. I help business leaders with designing and executing organization strategies, developing and implementing learning and talent management solutions, and driving strategic change, both on a standalone and integrated basis, to address priority client issues such as regulatory change, risk management, organizational culture, workforce transformation, growth strategies, mergers and acquisitions, cost and productivity management, and technology implementations.
Overview
20
20
years of professional experience
Work History
Senior Vice President, Business Execution Director
Wells Fargo Bank N.A
Charlotte, NC
04.2020 - 02.2025
- Built and led team that developed the Commercial Banking Change Management playbook used by large scale programs and products (i.e., >$10M capex, cross-BU, >100 EE/customers, regulatory driven, Board mandated, etc.) with high change risk and impact to identify objectives and key results (OKRs) and drive higher return on investment (ROI) rates
- Advised Enterprise Change Management (ECM) on organizational change management (OCM) best practices and business requirements to support the creation and implementation of the ECM policy and enabling procedures, controls and tools
- Advised programs and products that support the business's strategic plan on how to help their respective stakeholders, including employees and customers, navigate and embrace change
- Worked with business leaders to identify change within the business as well as determine the volume and magnitude of that change, including managing critical interdependencies and risks and up/downstream impacts
- Designed, developed and managed the Commercial Banking Change Intake function to take in critical change initiatives, assess their change materiality, and monitor their impact on employees and customers throughout the execution of the change
Director, People & Organization, Advisory
PricewaterhouseCoopers (PwC), LLP
Charlotte, NC
07.2013 - 04.2020
- Responsible for over $10 million in sales and managed revenue. Select clients include: diversified global financial services organizations, including consumer and commercial banking, wealth management, mortgage, and insurance products and services; national and regional banking institutions; leading global providers of insurance, annuities, and employee benefit programs; global leaders in insurance broking and risk management; FinTechs
- Designed talent strategy solutions to help client executives effectively plan for the workforce of the future, including developing their automation narrative, designing forward-thinking competency models (i.e., digital, agile thinking, etc.), conducting talent assessments to identify both strengths and gaps, developing and executing succession planning and performance management programs, and facilitating strategic workforce planning and scenario planning, inclusive of location strategy and contingent workforce strategy
- Advised business leaders around their digital fitness and AI strategy, including identifying organizational skills gaps, areas of the business that may need a talent injection, team engagement, interest in digital topics, and training requirements as well as how enhancing the digital acumen of their people and shifting towards a more digital culture can bring tangible benefits across the organization
- Managed the development and delivery of lifelong learning solutions, inclusive of audience/needs analysis, instructional design, content development, training implementation, and evaluation of multi-faceted solutions ranging from web-based and classroom-based instructor-led training programs to microlearning, real-time in-app support, and immersive gamification
- Led user adoption efforts for world's largest global rollout of Workday at that time (225,000+ employees in 120+ countries) as well as other ERP and cloud-based solutions (i.e., Salesforce, Oracle, etc.). Work included developing training needs assessments, training strategies, learning paths, curriculums and training content to address people, process and technology impacts and enable new ways of working
- Designed new and innovative learning solutions to drive citizen-led user adoption of large change efforts, including gamification techniques and real-time in application learning and support
- Developed and facilitated Leadership Development workshops in critical areas such as Change Leadership, Team Enablement, Business Development, Risk Management and Culture
- Helped business leaders link cultural aspirations and organizational purpose to business strategy and objectives, including health, wellness, diversity, and inclusion, etc. to create an inspiring narrative around the company’s culture, identify the critical few behaviors that will enable the culture, engage leaders at every level to build authentic connections and commitment to the vision, and create sustainable movement and progress over time
- Designed and executed culture and conduct assessments to identify indicators of 'bad behavior,' and established programs to encourage compliance with government regulations and the evolution of a risk-minded culture
- Worked with clients to diagnose, design, and implement operating models, organization designs, and governance frameworks to enable strategy execution, capability building, and value creation through organization assessment and restructuring
- Delivered business transformation efforts through robust program management, change management, and communications programs, including process redesign, vendor management, stakeholder engagement, leadership alignment, communications planning and deployment, and team onboarding and development to enable long-term adoption and sustainability
- Led efforts to drive strategic change, including the development and delivery of comprehensive strategies and plans to assess and address anticipated change impacts related to cultural and/or transformational change efforts and transition of employees to new operating models and ways of working
- Conducted visioning workshops to develop the transformation vision and case for change, identifying business benefits and success measures, and developing key messages
- Identified, tracked and measured OKRs as well as qualitative and quantitative success criteria, including both future state and interim key performance indicators (KPIs), and created reporting dashboards and cadences to inform leadership (i.e., business leaders, CEO, Board, etc.) about progress and ROI
Manager, People & Change, Adivsory
PricewaterhouseCoopers (PwC) LLC
Charlotte, NC
01.2011 - 07.2013
- Facilitated Human Resources Transformation efforts to redefine HR strategic priorities, service delivery model and portfolio, governance structure, supporting processes and technology, and KPIs/scorecard
- Advised client executives on developing a future-ready workforce that is prepared to work in new ways through integrating strategic business and workforce planning processes, conducting scenario planning (for robotics/automation), enhancing the employee experience and workplace environment (i.e., real estate and technology) and focusing on actionable, measurable outcomes
- Conducted diagnostics to identify opportunities for improvement related to organization design, process, technology, service delivery, governance, and talent management
- Gathered and analyzed data through surveys, interviews and employee listening to understand current state of employee engagement, identified strengths and opportunities, developed roadmap of activities to establish the right programs, policies and reporting to mobilize individual and organizational efforts to establish sustainability, and engaged and aligned leaders at every level to inspire commitment and passion and drive positive behaviors within the workforce
- Worked with business leaders to realign their operating model in support of new business operations and facilitated design workshops with members of the leadership team to build the most optimal organization structure
- Designed new positions, created job descriptions, and executed the staffing and selection process to align employees based on existing skill sets to the right roles within a new organization structure
- Performed analyses of job bands/grades and created framework to align current titles to new organization structures
- Developed technical and behavioral-based competency models for alignment/integration with learning paths, career development, recruitment strategies, and performance management processes
- Designed and facilitated skills assessments to identify talent gaps, and developed plans to close gaps through learning and development, hiring, and/or contractor sourcing (e.g., build, buy, rent)
- Created retention plans for critical/top talent and developed severance/outplacement/reskilling strategy for displaced employees
- Managed execution of post-acquisition integration plans to facilitate the transition of employees into the new structure, develop teams, and align leadership in preparation for future management of the organization
- Designed and executed program management office activities, including project planning, resource management, project charter creation, milestone tracking, status reporting, interdependency identification and management, risk and issues tracking and escalation, program governance and communications
- Conducted policy and procedure reviews and analyses, facilitated process engineering and workflow redesign efforts to enable greater efficiency and effectiveness, and updated business requirements
- Facilitated stakeholder interviews and surveys and conducted analyses to identify change impacts and assess readiness for change in preparation for appropriate change management planning
- Designed and delivered change programs for leaders across the organization focused on aligning and training leaders to manage through transformational change while executing against the strategic imperatives of the business
- Created and executed multi-dimensional communication plans for large scale initiatives and developed and disseminated both internal and external communications to client employees and customers worldwide through appropriate channels and mediums to ensure all stakeholders were educated about upcoming changes and how they would be impacted
- Developed decision rights models and mobilized appropriate governing bodies to facilitate effective decision-making throughout the organization, championing employee empowerment and transforming company culture
Senior Consultant, Human Capital
Deloitte Consulting, LLP
New York, NY
02.2005 - 12.2010
- Joined as an Analyst 2005, promoted to Consultant 2007, promoted to Senior Consultant 2009. Clients include: World’s largest retailer; Global medical devices and diagnostics organization; Top 5 U.S. banking institution; World’s leading food and beverage distributor; International life and annuities insurance company; Global pharmaceuticals organization
Education
Master of Education - Organizational Leadership
Vanderbilt University
Nashville, TN12-2004
Bachelor of Arts - International Business Relations, Spanish
Vanderbilt University
Nashville, TN12-2003
Skills
- Change management
- Learning and development
- Communications and stakeholder engagement
- Program and product management
- Operating model and organizational design
- Data analytics and visualization (ie, Tableau, Power BI, UiPath, Alteryx)
- Talent management and workforce planning
- Business strategy and transformation
- Leadership development
- Compliance and risk management
- Culture
- Cloud-based systems and applications (ie, Workday, Salesforce, SAP, Oracle)
Community Service
- Member of the Safe House Project Advisory Board, a non-profit serving the needs of human trafficking survivors through providing emergency services, safe house placement and restorative care
- Member of the Moms for Liberty Mecklenburg County Chapter Board, a non-profit that is dedicated to fighting for the survival of America by unifying, educating and empowering parents to defend their parental rights at all levels of government
- Pursuing Trauma Coach certification with Bride Institute to counsel survivors of severe trauma (i.e., human trafficking, Dissociative Identity Disorder, satanic ritual abuse, etc.) and support them on their journey to freedom and healing
Publications
- Ending the endless reorganization: Building an adaptable operating model, https://www.pwc.com/gx/en/financial-services/publications/assets/pwc-ending-the-endless-reorganisation.pdf
- Cure for the common culture: How to build a healthy risk culture, https://www.pwc.com/us/en/financial-services/publications/viewpoints/assets/bank-financial-services-sustainable-risk-culture-pwc.pdf
References
References available upon request.
Timeline
Senior Vice President, Business Execution Director
Wells Fargo Bank N.A
04.2020 - 02.2025
Director, People & Organization, Advisory
PricewaterhouseCoopers (PwC), LLP
07.2013 - 04.2020
Manager, People & Change, Adivsory
PricewaterhouseCoopers (PwC) LLC
01.2011 - 07.2013
Senior Consultant, Human Capital
Deloitte Consulting, LLP
02.2005 - 12.2010
Master of Education - Organizational Leadership
Vanderbilt University
Bachelor of Arts - International Business Relations, Spanish
Vanderbilt University
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