Summary
Overview
Work History
Education
Skills
Volunteer Experience
Technology And Tools
Timeline
Generic

CHRISTY WALLINGFORD

Lawrence

Summary

Administrative professional with 20 years of experience supporting teams and leadership in dynamic environments. Expertise in calendar management, scheduling, payroll, bookkeeping, and customer communications, both in-person and virtually. Strong organizational skills and proficiency in remote collaboration tools enhance productivity. Capable of managing tasks independently while ensuring effective communication with cross-functional teams and clients.

Overview

20
20
years of professional experience

Work History

Customer Service & Administrative Assistant

Action Plumbing
Lawrence
07.2022 - 07.2025
  • Streamlined daily service schedules, technician dispatch, and appointment coordination through phone and email.
  • Ensured smooth office operations by coordinating administrative tasks effectively.
  • Maintained accurate records for all customer interactions and transactions.
  • Relayed critical job information promptly to service technicians.
  • Resolved customer complaints professionally and in a timely manner.
  • Managed multiple administrative and operational tasks for upcoming events efficiently.
  • Facilitated effective communication among staff to address customer issues promptly.

Customer Service Leader

Dillons (Kroger Division)
Lawrence
09.2019 - 07.2022
  • Managed scheduling and operations for up to 75 front-end team members, ensuring efficiency.
  • Supervised daily team activities to maintain adherence to established protocols.
  • Conducted onboarding and training sessions to boost overall team productivity.
  • Processed payroll and resolved timekeeping discrepancies using Kronos and MyTime.
  • Maintained financial accuracy through effective cash management and bookkeeping practices.
  • Handled customer transactions, ensuring proper processing of payments and receipts.
  • Ensured compliance with company policies through oversight of daily operations.
  • Resolved customer complaints by employing active listening and empathy.

Book Blogger & Online Reviewer

Self
07.2015 - 06.2021
  • Collaborated with authors and marketing teams to drive book launches and sales through digital content.
  • Wrote, edited, and proofread blog posts to uphold high-quality standards.
  • Managed social media accounts to promote blog content and engage audiences.
  • Created diverse blog content to attract varied audiences and enhance visibility.
  • Researched trending topics for timely and relevant blog posts.
  • Engaged audiences via social media marketing and virtual promotional campaigns.
  • Built relationships with bloggers to boost blog exposure and audience reach.
  • Optimized existing content through enhanced meta descriptions, titles, and images.

Caretaker & Home Manager

Private Household
Topeka
12.2007 - 09.2019
  • Coordinated logistics, education, and household schedules for two children.
  • Applied project management skills to manage a fast-paced family environment.
  • Maintained cleanliness and organization throughout the household.
  • Prepared nutritious meals aligned with dietary preferences.
  • Assisted with daily activities to promote independence and well-being.
  • Managed household supplies to ensure adequate stock of essentials.
  • Provided companionship and emotional support to family members.
  • Implemented safety protocols to create a secure living environment.

Administrative Assistant

FedEx Home Delivery
Topeka
06.2005 - 12.2007
  • Prepared route documentation and compliance records to support dispatch and delivery teams.
  • Maintained driver schedules while managing incoming customer inquiries efficiently.
  • Processed shipping documentation using FedEx software, ensuring accuracy in operations.
  • Organized office supplies and maintained inventory levels for streamlined functionality.
  • Handled daily administrative tasks to support operations at a leading delivery service.
  • Communicated effectively with customers to resolve issues and address inquiries promptly.
  • Managed database systems containing customer contact information to optimize data retrieval.
  • Greeted visitors professionally, responding to inquiries and directing them appropriately.

Education

General

Johnson County Community College
Overland Park, KS

Skills

  • Office administration and calendar coordination
  • Scheduling and appointment management
  • Travel planning and itinerary organization
  • Report creation and proofreading
  • Professional correspondence management
  • Reception duties and phone inquiry handling
  • Document management and cloud storage
  • Clerical support functions
  • Payroll administration and timekeeping
  • Billing, invoicing, and budget tracking
  • CRM tools and scheduling software proficiency
  • Vendor coordination and order placement
  • Data entry accuracy and recordkeeping
  • Workflow optimization for administration
  • Information systems management
  • Conflict resolution and complaint handling
  • Active listening and communication skills
  • Service delivery focused on customer satisfaction
  • Client relationship building and retention
  • Social media content management strategies

Volunteer Experience

Book Blogger & Online Reviewer, Remote, 07/01/15, 06/01/21, Collaborated with authors and marketing teams to promote book launches and sales through digital content., Wrote and edited blog posts and reviews; maintained a consistent online schedule across platforms., Engaged audiences through social media marketing and virtual promotional campaigns.

Technology And Tools

  • QuickBooks
  • SmartService
  • Kronos
  • MyTime
  • Google Workspace
  • Microsoft Office Suite
  • Zoom
  • Microsoft Teams
  • Email & Phone Systems
  • Social Media Platforms
  • Slack (familiar)

Timeline

Customer Service & Administrative Assistant

Action Plumbing
07.2022 - 07.2025

Customer Service Leader

Dillons (Kroger Division)
09.2019 - 07.2022

Book Blogger & Online Reviewer

Self
07.2015 - 06.2021

Caretaker & Home Manager

Private Household
12.2007 - 09.2019

Administrative Assistant

FedEx Home Delivery
06.2005 - 12.2007

General

Johnson County Community College

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