Christy Washington
Haslet,TX
Summary
Work Ethics (20 years)
Hairstylist (10+ years)
Scanning (10 + years)
Disbursement (10 + years)
Mail Clerk (10 + years)
Quality Assurance (10+ years)
Front Desk (10+ years)
Organizational Skills (10+ years)
Customer Service (10+ years) Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level [project management] position. Ready to help the team achieve company goals.
Overview
20
20
years of professional experience
Work History
Admin/Package Handler
FedEx Ground/ FedEx Express
07.2016 - Current
- Answer incoming/outgoing calls, locate their packages, and drop off customer packages on an electric tugger to the pick-up location.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
Customer Service Representative
Tarrant County College
02.2019 - 04.2022
- Advising & Counseling office, assisting students in helping them register for college courses
- I also make incoming and outgoing calls, research, and assist my team when needed
- I used Microsoft Word, Spreadsheet, Microsoft Team, and LinkedIn
- Set up orientation for new students, organized files, and set up free school supplies for students.
Hair Stylist
LT'Z BARBER & BRAIDS
06.2011 - 11.2016
- Consistently maintained cleanliness of workspace, ensuring a safe and welcoming environment for clients.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of the salon to generate new business.
- Increased revenue through effective customer service and inventory management.
Manager of Operations
SECOND, NONE BARBER & BEAUTY SHOP
06.2011 - 11.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Administrative Assistant
Concentrix
02.2004 - 01.2010
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks daily.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
B.A.A - Sociology, Psychology
Texas Wesleyan University
Fort Worth, TX05.2026
Project Management Course IBM – Online Courses - Project Management
IBM-
Fort Worth, TX06.2024
AA - Sociology
Tarrant County College
Fort Worth, TX05.2022
LICENSE - Cosmetology
COSMETOLOGYINTERNATIONAL RENOWNED BEAUTY ACADEMY
Fort Worth, TX05.2011
Skills
VPN
Spreadsheets
Excel
Microsoft Word
Certifications and Licenses
Certificate IBM in Project Management
Timeline
Customer Service Representative
Tarrant County College
02.2019 - 04.2022
Admin/Package Handler
FedEx Ground/ FedEx Express
07.2016 - Current
Hair Stylist
LT'Z BARBER & BRAIDS
06.2011 - 11.2016
Manager of Operations
SECOND, NONE BARBER & BEAUTY SHOP
06.2011 - 11.2013
Administrative Assistant
Concentrix
02.2004 - 01.2010
B.A.A - Sociology, Psychology
Texas Wesleyan University
Project Management Course IBM – Online Courses - Project Management
IBM-
AA - Sociology
Tarrant County College
LICENSE - Cosmetology
COSMETOLOGYINTERNATIONAL RENOWNED BEAUTY ACADEMY
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