Christy Wiley
Summary
Dynamic customer service professional with a proven track record at Sabine State Bank & Trust, excelling in problem resolution and relationship building. Skilled in active listening and critical thinking, I enhanced customer loyalty through empathetic conflict resolution, significantly improving satisfaction and retention rates. Committed to delivering exceptional service in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sabine State Bank & Trust
07.2019 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Teller
River Cities Credit Union
07.2017 - 05.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Paraprofessional
Rapides Parish School Board
08.2014 - 07.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Education
High School Diploma -
Buckeye High School
Deville, LASkills
- Customer service
- Active listening
- A team player
- Data entry
- Relationship building
- Problem resolution
Timeline
Customer Service Representative
Sabine State Bank & Trust
07.2019 - 06.2025
Teller
River Cities Credit Union
07.2017 - 05.2018
Paraprofessional
Rapides Parish School Board
08.2014 - 07.2017
High School Diploma -
Buckeye High School
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