Christy Williams
Broken Arrow,OK
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Senior Manager
Health Care Service Corporation
Tulsa, OK
11.2019 - Current
- Managed team of 3 supervisors managing over 45 employees in department focused on providing concierge level service to members.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Senior Super
Health Care Service Corporation
Tulsa, OK
04.2017 - 11.2019
- Boosted team member productivity by enhancing performance monitoring and instituting
motivational approaches - Lead team of 8 direct reports managing over 180 employees
- Assisted with operational planning to enhance resource utilization
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Audited team performance and compliance with URAC standards
Supervisor
Health Care Service Corporation
Tulsa, OK
01.2012 - 04.2017
- Led team of 25 Customer Advocates and 1 Customer Advocate Specialist to meet or exceed department goals
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Cross-trained existing employees in order to maximize team performance
- Applied performance data to evaluate and improve operations, target to department goals
Development Specialist
Health Care Service Corporation
Tulsa, OK
11.2004 - 01.2012
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Identified training needs and developed content while evaluating existing programs.
Skills
- Operations Management
- Information Confidentiality
- Managing Employee Relations
- Customer Service
- Cross-Functional Team Leadership
- Group Discussion Facilitation
- Coaching and Mentoring
- Verbal and Written Communication
Timeline
Senior Manager
Health Care Service Corporation
11.2019 - Current
Senior Super
Health Care Service Corporation
04.2017 - 11.2019
Supervisor
Health Care Service Corporation
01.2012 - 04.2017
Development Specialist
Health Care Service Corporation
11.2004 - 01.2012
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