CHRISTY WILLIAMS

Maintained food and equipment inventories to support business demand

• Investigated and resolved complaints regarding food quality and service
• Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
• Scheduled and received deliveries and verified goods received against paperwork
• Established standards for personnel performance and customer service
• Payroll/Scheduling
• Staff training and development
• Carefully interviewed, selected, trained, and supervised staff.
• Cash audits
• Safe counts and storage
• Positive vendor relations.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting. Keeping track of upsells
• Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Oversaw food preparation and monitored safety protocols. Maintaining high scores with Steritech

• Assisted with new employee training and conducted performance reviews to track overall progress
• Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
• Resolved customer complaints and handled refunds and returns to promote satisfaction
• Ensure readiness of the restaurant for safety inspections
• Money management: doing end of day reports
• Running bank deposits.

• Built employee knowledge with training and mentoring
• Coached employees on customer service and selling techniques
• Assisted in recruiting process, hiring and retaining top talent
• Provided performance feedback and coaching to employees
• Led floor sets following plan-o-grams to update store appearance
• Taught loss prevention practices and policies to minimize shrink
• Highlighted sale items and promotions with proper signage and displays
• Pump up keep: cleanliness, security stickers properly in-place
• Parking lot up keep
• Prepared staff work schedules and assigned specific duties
• Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.