Christy Zavala
Fort Worth
Summary
Dynamic and results-oriented professional with a proven track record in the retail and coffee industries, notably with Starbucks. Excelled in increasing sales through effective strategies and fostering customer loyalty with exceptional service. Skilled in sales trends analysis and a team player, consistently achieving team goals. Demonstrates strong time management and active listening abilities, enhancing team efficiency and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2024 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales
Rally House
05.2024 - 11.2024
- Worked closely with sales representatives to ensure seamless transitions between pre-sales conversations and post-sales support activities.
- Organized sales area and work station to showcase products and boost sales.
- Reviewed sales goals, department performance and sales opportunities to predict buying needs.
- Collaborated with the sales team to optimize product placement, resulting in increased sales.
Sales
American Eagle Outfitters
06.2023 - 09.2024
- Generated personal sales to meet or exceed established sales goals.
- Increased membership sales by developing and implementing effective sales strategies.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Worked closely with sales representatives to ensure seamless transitions between pre-sales conversations and post-sales support activities.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Education
No Degree - Elementary Education
Texas Christian University
Fort Worth, TX05-2028
High School Diploma -
North Crowley High School
Crowley, TX05-2024
Skills
- Time management
- Sales signage
- Friendly and outgoing
- Sales contract negotiation
- Team player
- Increasing sales
- Cash handling
- Sales trends
- Cleanliness
- Order taking
- Offering sales support
- Active listener
Certification
- Safe Food Handling Certificate - National Restaurant Association.
- Community Health Worker Certificate - Various State Departments of Health or Authorized Institutions.
Timeline
Barista
Starbucks
09.2024 - Current
Sales
Rally House
05.2024 - 11.2024
Sales
American Eagle Outfitters
06.2023 - 09.2024
No Degree - Elementary Education
Texas Christian University
High School Diploma -
North Crowley High School
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