CHRISTY A. SMITH
Summary
Sales-oriented travel expert with excellent administrative skills and experience working with agencies world wide. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the travel industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Meritus Health
05.2024 - Current
- Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
- Bolstered patient adherence to medication regimens through effective communication of dosage schedules, refill reminders, and follow-up consultations.
- Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
- Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
- Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
Travel Agency Manager/ Owner
Christy Smith Travel, LLC.
10.2016 - 05.2024
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Maintained accurate financial records, enabling effective budget management and increased profits.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Analyzed sales data regularly in order to identify opportunities for growth and expansion within the market.
- Implemented innovative marketing strategies that effectively promoted the agency''s services and attracted new clients.
- Managed and led a team of travel agents, ensuring consistent high-quality service to clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Co-Owner/Certified Personal Trainer
Rockstar Fitness LLC.
01.2013 - 01.2020
- Implement and document administrative processes
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Managed financial operations and investments to maximize profits and minimize costs.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
Certified Pharmacy Technician
Costco Wholesale
01.2006 - 01.2014
- Maintain state certification and continuing education in pharmacology
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Education
High School Diploma -
Boonsboro High School
Boonsboro, MDSkills
- Prioritization of assignments
- Marketing
- Destination knowledge
- Customized travel packages
- Creativity and innovation
- Staff training and development
- Travel industry expertise
- Customer service
- MS Office proficiency
- Conflict resolution
Certification
- CPhT - Certified Pharmacy Technician 2024
- IATA
- CLIA
- Certified Personal Trainer, National Strength Professional Association (NSPA), 2014, Extensive coursework in human anatomy & physiology, Kinesiology topics and practices, Body & muscle function and awareness
- Certified Pharmacy Technician, Maryland, 2008, Pharmacology, Ensured prescriptions were accurate and coordinated with medical providers to resolve discrepancies, Performed quality checks to ensure accurate dosing to prevent potential adverse interactions
Timeline
Licensed Pharmacy Technician
Meritus Health
05.2024 - Current
Travel Agency Manager/ Owner
Christy Smith Travel, LLC.
10.2016 - 05.2024
Co-Owner/Certified Personal Trainer
Rockstar Fitness LLC.
01.2013 - 01.2020
Certified Pharmacy Technician
Costco Wholesale
01.2006 - 01.2014
High School Diploma -
Boonsboro High School
- CPhT - Certified Pharmacy Technician 2024
- IATA
- CLIA
- Certified Personal Trainer, National Strength Professional Association (NSPA), 2014, Extensive coursework in human anatomy & physiology, Kinesiology topics and practices, Body & muscle function and awareness
- Certified Pharmacy Technician, Maryland, 2008, Pharmacology, Ensured prescriptions were accurate and coordinated with medical providers to resolve discrepancies, Performed quality checks to ensure accurate dosing to prevent potential adverse interactions
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