Overview
Work History
Education
Skills
Timeline
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Christyana Reynard

Albany,IN

Overview

9
9
years of professional experience

Work History

ASSISTANT MANAGER

HEIGHTS FINANCE
ANDERSON, IN
04.2016 - Current
  • As the assistant manager I became more involved with the branch’s goals and understanding how to manage our employees individually
  • I learned how to handle conflicts in a professional manner
  • While working here I have completed a 6-month Manager Development Program along with many other courses to help upskill myself
  • Working here and taking these courses has helped me be comfortable with building relationships, leading, being confident, how to handle conflict, and so much more.

CUSTOMER SERVICE REP

FIRST MERCHANTS
DALEVLLE, IN
06.2015 - 05.2016
  • I worked in the bank’s call center for 24/7 customer assistance
  • This role included unlocking and ordering cards, handling fraud transactions, creating new bank accounts, and generating online account log in for customers
  • I took 100+ calls daily
  • This was an inbound only call center that was fast paced
  • Working here I learned to multitask, data entry, and to listen to understand.

DIRECT SUPPORT PROFESSIONAL

BETHESDA LUTHERAN COMMUNITIES
GREENFIELD, IN
05.2016 - 04.2016
  • As a DSP I was responsible for 1-2 individuals a day
  • Which included me planning a day of activities for us as I kept tabs of everything that happened
  • Every day I had to journal the entire day, the times, and the outcomes
  • I provided their medicine, assisted with bathroom needs, and eating
  • I was CPR trained, licensed to give medicine, and trained on feeding tubes as well
  • Working here I learned patience, the importance of details, time management, and how to remain calm in stressful situations.

Education

CORE 40 DIPLOMA -

JAY COUNTY HIGH SCHOOL

Skills

  • Customer relations
  • Sales monitor
  • Multitasker
  • Complex problem solving
  • Collections
  • Management
  • Date entry
  • Outbound/Inbound calls
  • Solicitation
  • Basic computer skills

Timeline

DIRECT SUPPORT PROFESSIONAL

BETHESDA LUTHERAN COMMUNITIES
05.2016 - 04.2016

ASSISTANT MANAGER

HEIGHTS FINANCE
04.2016 - Current

CUSTOMER SERVICE REP

FIRST MERCHANTS
06.2015 - 05.2016

CORE 40 DIPLOMA -

JAY COUNTY HIGH SCHOOL

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Christyana Reynard