CHRISTY ANN TORRES
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Customer Experience Coordinator
Quest Pro
11.2022 - 02.2023
- Followed up with customers on unresolved issues.
- Generated, posted and attached information to claim files.
- Processed and recorded new claims.
Leasing Agent
Hire Priority
06.2006 - 11.2022
- Gave prospective tenants guided tours of available units, then followed up with them to answer any Additional questions
- Followed up on new leads for prospective tenants
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing Agent
The Liberty Group
04.2006 - 11.2022
- Gave prospective tenants guided tours of available units, then followed up with them to answer any Additional questions
- Followed up on new leads for prospective tenants
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Claims Representative Associate
Liveops
09.2021 - 03.2022
- Followed up with customers on unresolved issues.
- Generated, posted and attached information to claim files.
- Processed and recorded new claims.
Receptionist
Scott Equipment Company, LLC
10.2018 - 09.2020
- Greeted guests promptly and consistently set a professional tone with friendly assistance, took incoming calls over a multi-line system and answered questions, took messages, or transferred to desired extensions
- Used clerical abilities to support the needs of office staff and administrative team members, accepted incoming mail and routed it to appropriate staff
Leasing Agent
Marquette at Piney Point
05.2015 - 03.2017
- Build strong relationships with Resident and addressed all concerns, to improve Resident retention rates
- Gave potential renters guided tours of available units, then followed up with them to answer any Additional questions
- Followed up on new leads for potential renters
- Completed lease applications and filed paperwork and Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
Documents Control Specialist
Staff Mark
11.2014 - 03.2015
- Scanned Documents and uploaded and attached to clients file
Assistant Property Manager
Clear Brook Apartments
06.2014 - 08.2014
- Worked one on one with Owner, Build strong relationships with Resident and addressed all concerns, to improve Resident retention rates
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Assistant Property Manager
Palms on Westheimer
01.2009 - 01.2014
- Worked one on one with, Build strong relationships with Resident and addressed all concerns, to improve Resident retention rates
- Prepared all eviction paperwork, and handled all writs seen through to the end
- Kept accurate records of all resident and tenant correspondence.
- Stayed up to date with all laws regarding eviction and legal process of what could be done to collect monies owed, processed all SODA/FAS
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Education
No Degree - Business
College of The Mainland
Texas City, TXSkills
- Fair housing compliance
- Unit inspection
- Coordinate documents
- Rent Collection
- Critical Thinking Skills Flexibility
- Organization Skill Yardi
- One site
- Entrata
- Customer Service
- Document Control
- Problem Resolution
- Insurance Verification
- Compliance Requirements
- High-Volume Environments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Experience Coordinator
Quest Pro
11.2022 - 02.2023
Claims Representative Associate
Liveops
09.2021 - 03.2022
Receptionist
Scott Equipment Company, LLC
10.2018 - 09.2020
Leasing Agent
Marquette at Piney Point
05.2015 - 03.2017
Documents Control Specialist
Staff Mark
11.2014 - 03.2015
Assistant Property Manager
Clear Brook Apartments
06.2014 - 08.2014
Assistant Property Manager
Palms on Westheimer
01.2009 - 01.2014
Leasing Agent
Hire Priority
06.2006 - 11.2022
Leasing Agent
The Liberty Group
04.2006 - 11.2022
No Degree - Business
College of The Mainland
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