Christyanna M. Rhoades
Carlisle,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with years of extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in customer service and employer procedures. Motivated to maintain customer satisfaction, accuracy and contribute to company success.
Overview
14
14
years of professional experience
Work History
Processing Specialist- LSP
MOHELA
02.2024 - Current
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Reviewed account documentation for accuracy, identifying and rectifying discrepancies in a timely manner.
- Processed student loan applications, ensuring compliance with federal regulations and company policies.
- Demonstrated adaptability by quickly learning new software programs as needed for various processing assignments.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
- Updated and maintained customer information, documents and records.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with coworkers and management via email or chat platforms.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
Teller- MSR1
Belco Community Credit Union
11.2022 - 02.2024
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven systems.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed applications for new accounts.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
Customer Service Representative
PHEAA
10.2012 - 11.2022
- Answered constant flow of customer calls with minimal wait times.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions in order to offer advice and assistance to customers, paying attention to special needs and wants.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards in order to achieve high satisfaction rating through proactive one-call resolutions.
- Maintained customer satisfaction scores with forward-thinking strategies and problem solving skills .
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing, and stop payments under FSA and DOE policies and procedures.
- Maintained understanding of current PSLF, IDR procedures and all other repayment schedules provided by the DOE and FSA guidelines.
- Received and reviewed incoming documents and materials for processing.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Assisted customers with completing loan applications and other paperwork to make changes to their account.
- Explained very technical financial information to applicants in easy-to-understand language.
- Tracked payments on accounts and maintained payment records for programs offering forgiveness.
- Organized documents, coded and processed applications into required electronic formats.
- Calculated IDR repayment plan applications, adjustments and annual re-certifications.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy under the New York and Massachusetts Lawsuits.
- Located and corrected data entry errors and reported to management.
- Calculated adjustments and refunds for claims received.
- Preserved customer confidence and protected operations by keeping information confidential.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Worked well in a team setting, providing support and guidance.
Photographer, Sales Associate
Sears Portrait Studio
08.2011 - 12.2013
- Facilitated weekly studio appointments.
- Took photos from different angles and perspectives to capture perfect images.
- Edited photos to enhance appearance, toned, captioned and uploaded photographs for news publications.
- Photographed high-quality images for both print and Internet distribution.
- Directed guests to the photo port location to view and purchase their pictures.
- Archived photographs on computers and servers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Answered customer telephone calls promptly and in an appropriate manner.
- Followed merchandising guidelines to present visually appealing displays.
- Alerted customers to upcoming sales events and promotions.
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Selected and set up appropriate props, backdrops and lighting.
- Digitally edited photos to enhance appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Completed orders and organized product deliveries to meet customer timetables.
Education
GED -
Big Spring High School
45 Mt Rock Rd, Newville PA, 1724104.2010
Skills
- Inbound and Outbound Calling
- Strong Analytical and Problem-Solving Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Managing Call Documentation and Accounts
- Building Customer Trust and Loyalty
- Active Listening Efficient and Detail-Oriented
- Knowledgeable in Processing Procedures
- Complete Loan Applications and Calculating Payments
- Data Entry
- Fraud Prevention and Detection
- Issue and Complaint Resolution
- Correcting Discrepancies
- Follow-up skills
Timeline
Processing Specialist- LSP
MOHELA
02.2024 - Current
Teller- MSR1
Belco Community Credit Union
11.2022 - 02.2024
Customer Service Representative
PHEAA
10.2012 - 11.2022
Photographer, Sales Associate
Sears Portrait Studio
08.2011 - 12.2013
GED -
Big Spring High School
Similar Profiles
Shawn SandersShawn Sanders
Loan Processor at MOHELALoan Processor at MOHELA
Julie ZamarronJulie Zamarron
Claims Processor, CSR (inbound and Outbound) at MohelaClaims Processor, CSR (inbound and Outbound) at Mohela
Jennifer DennisJennifer Dennis
Loan Servicing Specialist at MohelaLoan Servicing Specialist at Mohela
Mia SigmonMia Sigmon
Behavior Technician at MerakeyBehavior Technician at Merakey
Anthony DeAngeloAnthony DeAngelo
Flooring Technician at M&Z Carpet and FlooringFlooring Technician at M&Z Carpet and Flooring