Christye Davis
NORTH LAS VEGAS,Nevada
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
TTEC
NORTH LAS VEGAS, Nevada
05.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
RDI
Las,Vegas, Nevada
08.2021 - 01.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded proactively and positively to rapid change.
Customer Service Representative
C3 Connections
Las,Vegas, Nevada
08.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Health Care and insurance premiums with optional plans provided.
Interview Specialist
National Opinion Research Center @Univ Of Chicago
Chicago, IL
08.1996 - 07.2009
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Education
Associate of Arts - American Sign Language (ASL)
Olive Harvey College
Chicago, IL01.2003
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Multitasking Abilities
Timeline
Customer Service Representative
TTEC
05.2022 - 07.2022
Customer Service Representative
RDI
08.2021 - 01.2022
Customer Service Representative
C3 Connections
08.2019 - 02.2021
Interview Specialist
National Opinion Research Center @Univ Of Chicago
08.1996 - 07.2009
Associate of Arts - American Sign Language (ASL)
Olive Harvey College
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