Christy Gentry
Maple Heights,US
Summary
Results-driven Banking Specialist with extensive experience in financial services and client relationship management. Proficient in financial advising, account management, and sales strategies, with a strong aptitude for adapting to evolving client needs. Recognized for fostering collaboration within teams and delivering measurable outcomes.
Overview
28
28
years of professional experience
Work History
Relationship Banker
KeyBank
01.2020 - 12.2025
- Cultivated strong client relationships through personalized banking solutions.
- Advised clients on financial products to meet diverse needs and enhance satisfaction.
- Facilitated account openings and provided comprehensive product knowledge to clients.
- Resolved customer inquiries efficiently, ensuring a positive banking experience.
- 2X Signature Circle Winner in sales and growth.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Actively participated in community events to promote bank services, expanding market reach.
- Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Collaborated with team to meet and exceed quarterly sales targets for financial products.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Cultivated strong customer relationships by providing tailored advice and services.
Universal Banker
PNC Bank
06.2015 - 08.2019
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Assisted clients in selecting appropriate financial products to meet their needs.
- Educated customers on digital banking tools, enhancing user experience and engagement.
- Managed cash handling processes, maintaining inventory integrity and security protocols.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
Lead Teller
First National Bank
05.2006 - 11.2015
- Team Lead of two employees at branch. Generate leads for new sales. Increased sales referrals and promoted bank services and products, resulting in 4% branch sales increase.
- Provide back-up assistance for other customer service representatives when needed.
- Assist employees on cash drawer operation. Supply tellers with coin and currency as needed. Balance daily cash deposits and bank vault inventory with a zero error rate.
- Prepare daily branch EIM invoices. Direct specific questions to appropriate branch personnel.
- Process cash withdrawals.
- Enter client transaction data into the online banking software.
- Examine checks for identification and endorsement.
- Process treasury, tax and loan payments.
- Maintain confidentiality of bank records and client information.
- Adhere to First National Banks security and audit procedures.
- Assemble in-branch marketing displays.
- Research and resolve customer issues on personal savings, checking.
Cashier
Rite Aid
01.1998 - 08.2005
- Processed and issued money orders for customers. Accurately logged all daily shipping and receiving orders.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Organized the store by returning all merchandise to its proper place. Organized register supplies.
- Worked with customer service to resolve issues.
- Cleaned and straightened work area.
- Provided professional and courteous service at all times.
- Weighed food to determine correct pricing.
Education
GED -
Eastlake North High School
Willoughby, OHSkills
- Customer-focused service
- Building professional relationships
- Sales expertise
- Sales enhancement through cross-selling
- Collaborative team development
- Client financial advisory
Timeline
Relationship Banker
KeyBank
01.2020 - 12.2025
Universal Banker
PNC Bank
06.2015 - 08.2019
Lead Teller
First National Bank
05.2006 - 11.2015
Cashier
Rite Aid
01.1998 - 08.2005
GED -
Eastlake North High School